Complaint Review: Office Depot #544 Coral Springs

If I could give zero stars I would.  I am in eBay seller andM constantly shipping things with UPS USPS or FedEx. In this instance we Dropped off a package at one of FEDEX’s authorized acceptance centers, Office Depot. They have a bin that accepts packages like all the competition. That is the last we heard of this package.   They accepted the package, accepted the liability, and deny all responsibility... We filed a claim with FedEx and their excuse was because it wasn’t in their system they will not cover it.

They have a duty since they except packages there (at Office Depot) to ship packages once they are dropped off. Dishonest and deceitful ! I had to refund the buyer their funds and disappointed them that they were never going to receive their product. We did everything proper in this instance. From dropping it off where they suggested, to opening up a claim. Then they deny it because they tell us it’s not in the system.  

That’s exactly what we told them multiple days before. That’s what the whole issue is we suspect it was stolen once it was in their representatives position. Once you allow the company to accept packages for you you except liability. In this FedEx has dropped the ball