Complaint Review: Jaz Technologies / Decade Drives

I've seen other Ripoff Reports for JAZ/Decade so I was worried when the hard disk I ordered was not showing up even though I'd paid extra for faster delivery. Especially because it was for rebuilding my dead server.

I called them and did get a person who kindly helped me (although, of course, that's their job, so they should be kindly helping :-), and even though I didn't have an order # they appropriately looked it up by date of order + my name.

Turns out the disk is "on the truck": I checked via the tracking # they gave me. The only thing is, they were supposed to have shipped it out w/in 24hrs of the order, but it was actually 6 days before it shipped according to the tracking report!? Oh well.

Summary: late, but apparently real. So not a super bad rip-off vs. the other reports I've read here.

Raould
San Jose, California
U.S.A.