Complaint Review: JC Penney Salon

I called and requested a really good, experienced stylist for a hair perm that understands fine hair! They gave me a girl by the name of Robin. I took the time to explain what I wanted (a curly perm, volume). She highly recommended their new perm that she felt was exactly what I needed. Long story short....she never, ever checked my processing.
When completed, she did not finish my hair. I told her I did not want to go home w/wet hair, so she slightly dryed it and could not do anything with it.
After 3 days, I washed my hair and it was severely damaged, even after I conditioned it. Hair fell out and I called the salon.

I called the salon, went back to see the manager and she gave me products to take home and use on my hair. This did not work and after I called again I saw another salon manager who wanted to cut my hair. I cried, but agreed to only the ends.

I went back a few more times. She agreed it was very damaged and refunded my money. They also gave me a wig as it was so bad. I requested their insurance company to file a complaint as I have OCD, Body dysmorphic disorder and PTSD. I was traumatized!

I remained housebound as I was so self concious. The wig turned out to be not something I was comfortable wearing. I also have hypothyroidism so my hair is growing very slowly and is still somewhat damaged. AIG has not acknowleged responsibility and claims I have dry hair. Even though JC Penney did admit responsibility their insurance has insulted me and treated me like it was my fault. I have been trying to come to some sort agreement, but they will not conform. I even sent letters to their CEO, VP and legal department to no avail..I am deeply depressed over this and am on antidepressants. I feel they are responsible for this damage and my mental anguish.

Linda
Portland, Maine
U.S.A.