Complaint Review: jc penney

After ordering and receiving the 4 Stafford Big Mans' dress shirts (one was on back order)mid January, washing them and drying them as recommended, I found them all in real need of ironing.  On January 24, 2012, I emailed them re. my dissatisfaction of them. (The order # is 2012-0145-1070-4466)       
                                                                                                                                              
I have a copy of the emails, this last one included.  On January 26th, I received a follow-up email re. the above and they never mentioned anything about the false advertising but that they now have a new return policy and that I could return them even if they had been washed.   I again emailed them to explain that I was responding to their false advertising and wanted them to not just have a new return policy but that they should fix the problem.  Again they responded with their "automatic response" and that was it.  Once again, I emailed them re. what I had previously said and received an email on Feb.8th from Stephane Voss, Customer Service Rep.,Corporate Customer Services.  Her beginning sentence was"we received an email from you;however we are not sure what you are asking." I called the toll-free jc penney no.(1-800-322-1189) and found out that I needed to call a non toll-free no. in order to talk with Ms. Voss(972-431-8200).  I called her since emails weren't working and basically she said that I should return them. That is the basis of the complaint.