Complaint Review: JC Penny's

You admit you returned items in the past and often, then you buy a comforter on a cc then cancel the cc right after making the purchase and return the item and wonder why they give you a hard time?? Try buying something you plan on keeping for a change! If I owned a store and saw you coming I would put out the closed sign, lock the doors and shut the blinds!

Worked at sears for several years, 20+ years ago. My Mom worked there for 17 years. I started out in the watch and jewelry repair dept. Took me a while to figure why so many of my watch batteries were going bad. People were coming back in and demanding a refund on their bad batteries. They were taking the watches home, taking the batteries out and putting in old ones. Started putting my initials and the date on the batteries. When they came in for their $5.95 refund on the battery without my intitials and date, I'd say you got it mixed up with the battery I installed and send them on their way. sears got out of the wedding dress business because close to 80% of the wedding dresses got returned AFTER they were worn, for a refund, no tags and had been hemmed or pinned.

They got out of the fur coat business because they got back almost all of the fur coats after the winter. Same goes for a large number of big screen TV's AFTER football season. Same goes for lawn mowers and lawn tractors after the summer. Bought a $175 chain saw used once, if that, for $75. Tried to sell me a MA for $50. Heck for another $25 I'll get buy another. Talk about ripoffs and scams. These companies have to do something to protect themselves otherwise they will go belly up.

The change was made for most, years ago, when they realized customers were "borrowing" merchandise, particularly clothing.

While working for one major retailer several years ago it was not uncommon before a high school prom to see a large jump in sales of formal wear. Suprise, the day after the prom there were almost as many returns as there were prior sales. Why rent from a formal wear rental company when you can borrow it from J.C. Penney or other retailers.

Madam,

You have the audacity to file such a complaint. I am an employee and I do not represent J.C.Penny.

First, You infer that J.C.Penny must be suffering financially. Have you checked the Stock Market lately?

Second, You stated that after you made your purchase you cancelled your credit card. All major chains have a policy that they must return your funds to the method that you purchased. Had you paid cash you would have gotten cash back. Did the store rip you off. "NO". They offered you a gift card for the full amount of your purchase, no time limits or exploration date. We even take things back without a sales slip. Try that at some other store's. And, at Penny's you did not have to go to the infamous return desk? No, you went to any checkout counter. We are the only major chain that offers that service.

Third, since you had already purchased the comforter. For your protection and ours, we can not hold anything at the checkout counter. The clerk was not unreasonable. "NO" Every major store chain has the same policy.

Finally, at Penny's we offer the most caring customer service in the industry. The Company treats us employee's extremely well, and in return we pass that on to our customers. And we hear that from our loyal customers every day.

So who's trying to rip whom off.

Madam,

You have the audacity to file such a complaint. I am an employee and I do not represent J.C.Penny.

First, You infer that J.C.Penny must be suffering financially. Have you checked the Stock Market lately?

Second, You stated that after you made your purchase you cancelled your credit card. All major chains have a policy that they must return your funds to the method that you purchased. Had you paid cash you would have gotten cash back. Did the store rip you off. "NO". They offered you a gift card for the full amount of your purchase, no time limits or exploration date. We even take things back without a sales slip. Try that at some other store's. And, at Penny's you did not have to go to the infamous return desk? No, you went to any checkout counter. We are the only major chain that offers that service.

Third, since you had already purchased the comforter. For your protection and ours, we can not hold anything at the checkout counter. The clerk was not unreasonable. "NO" Every major store chain has the same policy.

Finally, at Penny's we offer the most caring customer service in the industry. The Company treats us employee's extremely well, and in return we pass that on to our customers. And we hear that from our loyal customers every day.

So who's trying to rip whom off.

Madam,

You have the audacity to file such a complaint. I am an employee and I do not represent J.C.Penny.

First, You infer that J.C.Penny must be suffering financially. Have you checked the Stock Market lately?

Second, You stated that after you made your purchase you cancelled your credit card. All major chains have a policy that they must return your funds to the method that you purchased. Had you paid cash you would have gotten cash back. Did the store rip you off. "NO". They offered you a gift card for the full amount of your purchase, no time limits or exploration date. We even take things back without a sales slip. Try that at some other store's. And, at Penny's you did not have to go to the infamous return desk? No, you went to any checkout counter. We are the only major chain that offers that service.

Third, since you had already purchased the comforter. For your protection and ours, we can not hold anything at the checkout counter. The clerk was not unreasonable. "NO" Every major store chain has the same policy.

Finally, at Penny's we offer the most caring customer service in the industry. The Company treats us employee's extremely well, and in return we pass that on to our customers. And we hear that from our loyal customers every day.

So who's trying to rip whom off.

Madam,

You have the audacity to file such a complaint. I am an employee and I do not represent J.C.Penny.

First, You infer that J.C.Penny must be suffering financially. Have you checked the Stock Market lately?

Second, You stated that after you made your purchase you cancelled your credit card. All major chains have a policy that they must return your funds to the method that you purchased. Had you paid cash you would have gotten cash back. Did the store rip you off. "NO". They offered you a gift card for the full amount of your purchase, no time limits or exploration date. We even take things back without a sales slip. Try that at some other store's. And, at Penny's you did not have to go to the infamous return desk? No, you went to any checkout counter. We are the only major chain that offers that service.

Third, since you had already purchased the comforter. For your protection and ours, we can not hold anything at the checkout counter. The clerk was not unreasonable. "NO" Every major store chain has the same policy.

Finally, at Penny's we offer the most caring customer service in the industry. The Company treats us employee's extremely well, and in return we pass that on to our customers. And we hear that from our loyal customers every day.

So who's trying to rip whom off.