Complaint Review: JCPENNEY

I recently ordered shoes online from Jcpenney. When I received the order it was a totally different pair of shoes. I checked my e-mail for a confirmation of what I had ordered. I ordered some Reebok Athletic shoes, Pink and white.

The Shoes I received were. Champion shoes, Silver and white. I paid 68 dollars for the Reebok. I called Jcpenney to inform them of their mistake and they told me they sent those shoes because they were out of the ones I ordered.

That was very unprofessional. Did they think I was just going to accept these ugly shoes. So I told them I would send the shoes back, and I want a refund of my purchase. I searched online on jcpenney.com for the shoes they sent me and I did not find them there. They had my information, the could have called me and let me know that they no longer had the shoe.

I searched the catalog and they were not there either. So I did a online search and I found these shoes at target for 24.99. So be very careful when ordering for Jcpenney because they like to send you wrong orders and expect you not to notice.

Susan
New York, New York
U.S.A.