Jcpenny fun family rewards Internet
Last August, 2007 I ordered two pairs of pants for my son from JCPenny on line and now I realize that they have been charging me $9.95 a month for something I never asked for or wanted. I am sad to say I don't keep a close eye on my statements which I pay on line and my Visa card has been charged for the last eight months. When I called JCPenny to complain they said they were only allowed to refund me for three months worth of these charges (wow $30.00) credited back to my account. Then the woman tried to sell me more insurance. Unbelievable!! When I see the refund I will believe it then. What a rip off - JCPenny you lost a good customer.
Susan
Indiana, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Melissa
Plano,Texas,
U.S.A.
Consumer Affairs Manager
#2UPDATE Employee
Fri, May 16, 2008
At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.