Report: #93737

Complaint Review: JD Byrider

JD Byrider ripoff Chandler Arizona

Reported By:

— Tempe Arizona
Submitted:

Sat, June 05, 2004
Updated:

Wed, August 18, 2004

JD Byrider

1455 N. Arizona Ave

Chandler, Arizona

U.S.A.
Phone:

480-821-8833
Category:

Auto Dealers

*REBUTTAL Owner of company: General Manager *Consumer Comment: Good for you! *Consumer Suggestion: Here is a GOOD heads Up for ALL car buyers. read it real good. *Consumer Suggestion: Here is a GOOD heads Up for ALL car buyers. read it real good. *Consumer Suggestion: Here is a GOOD heads Up for ALL car buyers. read it real good. *Consumer Suggestion: Here is a GOOD heads Up for ALL car buyers. read it real good.

We bought a beautiful 2000 Ford Taurus SES sedan, and we absolutely love the car, it rides smoothly all except for the brakes.

A week after having the car, the brakes started to "grind", we called JD Byrider (Chandler, AZ) where we had purchased the car. We were told after the "mechanic" took the car for a test drive, that the brakes were fine, and that is how they are supposed to sound because they are ABS.

We are not stupid people, in fact, we are pretty well educated people. So, after relentlessly trying to get Byrider to fix the brakes, (by the way, were at that point, still in the 100 percent coverage of the first month), we finally had to take the car to a reputable mechanic, who upon inspection of the brakes, told us that the front brake pads were just about worn down, and that the back brakes needed adjustments. $189.00 later, we got the brakes fixed, AND we kept the brake pads that were removed from the car.

We let JD Byrider know how dangerous it is to ride around with bad brakes, and all we got from them was how they couldn't get the car in for repair for at least a week, since there were other "priority" cars with emergency issues, and that they could not get us in as a top priority. So, instead of riding around on brakes that were ready to give out at any time, we opted to have them repaired at our own expense.

Our second issue, is the deferred down payment plan. We were so rushed to get the paperwork signed, and one of the financial persons (not the finance manager) pointed out to us that as soon as we were done with the deferred payments, that our regular car payments would start 2 weeks (coinciding with paydays) after we paid our last deferred payment.

We made our last deferred payment on June 04, 2004, and we were informed that our next payment was due the following Friday, ONE WEEK after we finished paying the deferred payment. We debated this with the Finance manager who was quite rude and adament that we had to start making biweekly payments starting on June 12, 2004. We would NEVER have agreed to make payment arrangements that didn't coincide with payday Fridays, as a matter of fact, the Finance person verbally told us that our first car payment would start on June 18, 2004.

JD Byrider couldn't do enough for us, until we signed all the legal paperwork, now they are rude, don't want to uphold their end of the contract as far as repairs, and also will not work with us as far as making the car payments to coincide with payday.

We are sending a copy of this letter to The Arizona State Attorney General, To Better Business Bureau, and Consumer Affairs. We are also going to post the complaints against JD Byrider on the Website, for all to see and beware of going to the Chandler Arizona Dealership, as they run a crooked operation.
We hope that you can resolve this problem for us by contacting the Chandler Arizona JD Byrider dealership and set them straight about how to do business, and fix the problem of making the payments to coincide with payday for us.

If we don't get this resolved, I do have the bill, and brake pads, and the work sheet showing the worn brakes, that alledgedly were supposedly in great condition, as the salesman told us that "all our cars get the fine tooth comb treatment, so we repair them so they are like new, and we would never sell a car that wasn't mechanically sound, especially the brakes." (Once again, we will reiterate, that that was bold-face lie. Anything to get us to sign on the dotted line), that we will take legal recourse against JD Byrider as we have the physical proof, and as far as we are concerned, we should also be reimbursed the money we paid to have the brakes fixed.

JD Byrider has done a bad business deal with us, and we expect this to be fixed.

Signed,

Paul & alice
Tempe, Arizona
U.S.A.

Click here to read other Rip Off Reports on JD ByRider

6 Updates & Rebuttals

Stick

Phoenix,
Arizona,
U.S.A.

Here is a GOOD heads Up for ALL car buyers. read it real good.

#7Consumer Suggestion

Tue, August 17, 2004

I feel that I found some very good reading for you folks that are thinking of buying a used car soon. Info that that "I feel" J.D. Byrider dealers would not want you to read.

Many car dealers nationwide like to keep info like this under the rug. They seem to want the car buying public to be UN-informed of dealer scams and Rip Off's.

Being a Rip Off Report consumer advocate I feel it is my job or calling to make sure car buyers get the inside scoop on auto dealer scams and Rip Off's.

http://www.courier-journal.com/cjextra/2004projects/byrider/

It is very hard to find newspapers that are willing to do in-depth stories on the deceptive ways of the auto industry. That being said, When I find a news story that I feel to be informative I will post it.

It sure seems to me that many newspapers focus on the advertising money they get from car dealers much more then informing auto buyers of the deception in the auto industry.

Here is some very good reading for you car buyers of America.

http://www.courier-journal.com/cjextra/2004projects/byrider/stories/A10-britt0613-4363.html

http://www.courier-journal.com/cjextra/2004projects/byrider/stories/A10-worley-0613-3971.html

http://www.courier-journal.com/cjextra/2004projects/byrider/stories/A10-henderson0613-3792.html

Read this one, I feel it is very informative for car buyers.
http://www.courier-journal.com/cjextra/2004projects/byrider/stories/A1-byrider-26432.html

Hey Bob in Chandler, AZ. Do you think car buyers should be able to read the above? By the way Bob. I have a question for you. Do all of your car buying contracts have MANDATORY ARBITRATION CLAUSES built in? I am willing to bet they do!

I feel that all car buyers need to read the info at the below URL. It is very informative. It's about a trend in the auto industry that is taking the rights away from car buyers that feel Ripped OFF! Call it a "NEED to READ"

"Public Citizen, the national consumer advocacy group, said that arbitration clauses give businesses the advantage in disputes with consumers and undermine the constitutional right to a jury trial."

I feel that no car dealer would want car buyers to read the info at the below URL. No car buyer should EVER buy a car from a car dealer that has MANDATORY ARBITRATION CLAUSES in their contracts. Tell the dealer to STICK IT!

http://www.courier-journal.com/cjextra/2004projects/byrider/stories/A9-arbitration0613-6034.html

A local law firm in Phoenix hired me to come into review a law suit against a very big RV dealer here in Arizona. After going through all documentation that the RV dealer provided the plaintiff's law firm. I found forged documentation, I found fabricated documentation that clearly show deception.

I informed the plaintiff's and the defendant's law firm that all I seen was FRAUD, DECEPTION, FORGERY. I even went to the RV park were the RV buyer was living at to see the coach in question. Talk about a pile of CRAP!

After all was said and done, the Arbitrator ruled in favor of the RV dealer, Even though I clearly showed that the RV dealer took action of FRAUD, DECEPTION, FORGERY. Bottom line, RV BUYER got BENT OVER because of an Arbitration clause.

Arbitrator got paid big money, RV dealer made a big profit and got off Scott free, RV buyer got BENT OVER! And is still BENT OVER!

By the way you RV buyers. The Monroney law does NOT apply to RV's. So pay close attention to the RV MSRP. If a RV does not have a manufacture's MSRP clearly posted on it, DO NOT BUY THE COACH! Many RV dealers like to remove the maker's MSRP so they can sell RVs for WAY OVER sticker.

Stick

Phoenix,
Arizona,
U.S.A.

Here is a GOOD heads Up for ALL car buyers. read it real good.

#7Consumer Suggestion

Tue, August 17, 2004

Stick

Phoenix,
Arizona,
U.S.A.

Here is a GOOD heads Up for ALL car buyers. read it real good.

#7Consumer Suggestion

Tue, August 17, 2004

Stick

Phoenix,
Arizona,
U.S.A.

Here is a GOOD heads Up for ALL car buyers. read it real good.

#7Consumer Suggestion

Tue, August 17, 2004

Darren

Neenah,
Wisconsin,
U.S.A.

Good for you!

#7Consumer Comment

Tue, August 17, 2004

Bob,
Unless we hear differently from Paul and Alice I would like to say GOOD JOB.

It is unfortunate that sometimes things like this have to happen where it comes to the point where a person feels they have to resort to an outside source in their frustration.

Your response seems to indicate that things have been taken care of... at least to put out this fire.

I have a lot of experience in electronic manufacturing and the most important thing I could do was "root cause" a problem. Sometimes trying to fix a problem is focused on putting out the fire (satisfying the customer). It doesn't go deep enough and root out the true problem (either unresponsive service/finance people, or these people not having the authority to provide a remedy).

If I'm not mistaken, JD finances the cars? It just makes dollars and sense to make sure that the customer is happy with the car that they bought. Between the cost of the car and the interest on the loan, $189 is a very small price to pay.

Also, making the payments as easy and unfrustating as possible pays off in the long run... the customer can easily make the payments on the date that works best for them, you all get the payments, and you will probably not have people defaulting on their loans because the "service fees" and frustration won't pile up to the point where a person wants to walk away from the car.

Worn brake pads are very easy to find and should have been replaced immediately. More importantly, they should have been seen before the car was placed on the lot for sale.

Focusing on these things that cause the problem can keep others from having no other recourse than to seek outside support. It can also build up a reputation that will bring people into your business.

Thanks,

Bob

Chandler,
Arizona,
U.S.A.

General Manager

#7REBUTTAL Owner of company

Mon, August 16, 2004

We made contact with our customer within days of this complaint being filed. We reimbersed them for the expense they incurred repairing their brakes and had their vehicle back in to handle their other issues. We were able to change their payment days to meet their needs. To our knowledge we were able to satisfy all their requests and regret that they had a problem at our dealership. Please inform us if there is any other remedy needed.

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