Complaint Review: JD Byrider

This was a letter I sent to the corporate office email: Info@jdbyrider.com and customerservice@jdbyrider.com.

To whom it may concern, 

I have done some research over the past year in reference to purchasing a newer vehicle. Unfortunately I have some credit struggles in my past and found I could not get approved for traditional financing. Doing some research online I found the JD Byrider site and saw there was a location near my house in Attleboro, ma. I submitted my application online and was contacted by Mark to schedule an appointment to come down. I arrived to the dealership to meet with Mark per our appointment on 02/26/2011 at 10AM. I arrived and waited about 40 minutes for Mark to finish with another client which was fine I understood he was already with someone.

When I walked in a gentlemen greeted me and I let him know who I was there for and he said I could have a seat in the waiting area, so I did. As I sat there waiting I over heard two of your associates discussing a repossession on a client who in the associates words "owed a ton of money". The associate had this excitement in his voice as he said "guess what? I
just did my first repo!" to the other associate. He went on laughing and saying, "Yeah, he was stuck at a gas station because it would not start so he called us to come get it." Well it would appear your first "repo" was a stepping stone for his position I think someone should give that man an award. That conversation should have been behind closed doors you don't talk about other clients like that in front of potential clients. Plus I did not want to hear about how the car you
sold this client was broken down either. That conversation ended and finally and I got to meet with Mark.


Mark used a flip chart to inform me about the benefits of buying and that made me a little more comfortable about being there even with the conversation I heard. He took my information into the computer and had me sit down with the Sales Manager Brian. So we sat down he was over viewing my information and explained he was going to go through a budget with me so see if I could afford the $175 bi-weekly payments. He started asking me some questions about my expenses
and my work and he made a face and informed me I just started my new job on 01/28/11 (I was so happy he was there to remind me of that) as that was what I told Mark before I went in there. He said "ooof" and proceeded with body language indicating that was not a good thing. We talked about how the finance company would be nervous about that as I
was still in my first 90 days with this employer. He asked me if I could put anymore than the $3000 I originally was planning and at first I said no and then I realized that we had not even talked about my trade. He asked for $3500 and I informed him that I was trading in a vehicle and I could tell immediately he did not like this. He asked for the details and I told him I had a 2002 Chrysler Sebring LX with 148K on it. He asked me what I thought it was worth and I told him according to KBB it has a trade in value of $1650 but I also realized that was just one site so I was not sure. Brian made a quick snide
comment, "I'm not a check writer" which I am not sure I even understood what he meant by that but I did not like his tone. He said I would get maybe $500 for it and then he went outside to take a look at it. When he came back he asked "whats wrong with it?  engine, transmission, brakes, engine lights?" I informed him that it was in okay mechanical condition the transmission down shifts hard sometimes (for almost a year) and the oil light flashes on occasion when the car
warms up. He referenced a book and said I might get a little more for it and I informed him I could always sell it (and most certainly get more than $500). He asked me to get a letter from my employer saying I was in good standing to make him "feel better." He also asked me to provide the fax number as well and I would not have a problem obtaining both of these things but I will not proceed with this transaction. I thanked him for his time and he did not even say the same back to me. I was actually relieved to get out of the building and drive away. I'd like to add that I could purchase a decent car
with cash but I am on a never ending journey (so it feels) to repair my credit and multiple types of credit help a score. I would not wipe my funds out for a down payment however which was why $3000 was my limit.

I'd like to thank you for taking the time to read my e-mail. This is about as real as it gets when it comes to a customer or potential customer perception of your organization. I will be posting this on the many online forums that already have numerous complaints against JD Byrider, I don't know if one more will make a difference as there are many, but people should be informed and maybe I can save somebody some time and grief. Buyers beware!

Sincerely,

Derek