Complaint Review: jd byrider

 ive been a loyal customer for three years with Jr byrider, never been late or missed a payment. In July 2011 I purchased a 2004 grand Marquis from them and had no problems with it until this past September when the engine went out ..I only owed $3500 on te car I missed several days work. Because of this ..they couldn't fix the car so they put me into a 2007 pt cruiser.it ran two weeks and timing belt went out ..since I'm a VIP customer they fixed it..two weeks later I switched jobs so my payment dates on this new car I got from them had to change ..I was due on 20/31 but couldn't pay til 11/7 I called corporate they seemed helpful they had me FAX over a letter from my new job stating I'll get my first check on 11/7/2014 I thought everything was settled. Until. I got a call from. The local branch in Marietta GA demanding money and they said the deal I made with corporate. Was invalid, I thought corporate had authority over the regular dealership ..corporate calls me back and says they made a mistake in letting me arrange to pay a week late and I must go inti the local office and do it ..I found that kind of strange ..I get to local office to make arrangements to pay a week late, they declined and took my keys ..they say I can get the car back Friday if I bring them the payment ..remind you I'm missing s week of work ...gotta bum a ride with a friend ..I'm done with them, they can keep the car..I was a VIP customer that never missed a payment and needed a weeks extension just one time and got declined! If they decline to help a VIP customer, they definitely can't be trusted ..do not do business with jd byrider in Marietta GA. They are a rip off and they will not work with you if you need them to..stay away from them please.