Complaint Review:
JD Marvel Products Inc.
I sent check for two sets of the hearing aids on Oct.7th.02. The check cleared my bank Oct. 23. I've been investigating and found this website on ripoffs. I found on your site that others have been ripped off by this company.
I saw red because the letter by the person who ordered the same thing in Jan. was ripped off and was told those hearing aids can't be obtained, and that person didn't get a refund.
Why would JDMarvel continue to advertise this product and not refund the money? Why do we have to investigate and go through all this trouble to find out what is going on with our order?
I can't get through the telephone lines are always busy.
In the REBUTTAL response on your website from Pauline of customer service at J D Marvel Products, she gives an email address to contact her about your orders. HOWEVER this is not true. When you try to email them, your email comes back to you. This is a rip off company for sure! In my email to them I let them know I am angry, I want my money back. ($22.95)I am not finished with this yet.
Gina
Toledo, Ohio
2 Updates & Rebuttals
Solved by JD Marvel
#30
Thu, January 02, 2003
Ok, after all this work trying to get my mini-hearing aid order or my money back. I finally have received the package. Let me tell you that you get what you pay for. The hearing aids are very large and don't fit in my ear the way the expensive ones do. They are really a rip-off. They can be worn but fall out and it is difficult to use them. To adjust them is even worse. Half the time they don't work. They are in my drawer with other junk I can't use. I can't believe this company sent me 2 catalogs before the mini aids arrived.
Photo copy of Ad for the Mini Hearing Aid
#30
Wed, November 20, 2002
I am sending you the photo copied ad for the Super Mini Hearing Aid that I have not received, nor my money refunded. No response from this company as of yet. Gina