Complaint Review: Marvel

My daughter's mother-in-law ordered a pair of boots from these "scum" artists on February 25th, 2003. We are talking here of a disabled lady that lives on a minimal amount of money. The money she sent for the boots would take care of her clothing budget for 3 months.

She is able to walk with a walker but is quite crippled and she lives in a senior citizens lodge. She walks to the post office and the bank 2 or 3 times a day to see if her "refund" is there. She called the J.D. Marvel Products Inc. about 3 weeks ago and they told her "they are out of the boots she ordered until September". She asked them to send a refund and they told her they would. It cost her additional money that she doesn't have to make that phone call.

I am at a loss as to what can be done to these people, not only to see that this lady gets her money, but to stop them from doing this to others. I am astonished when I look at the situations on this page and it is still happening out there. How do we stop them? There must be some gov't agencies to cover this situation.

Valerie
Thorhild, Alberta
Canada