I am wriiting in regards to my experience with JD Reservations. I purchased this what I thought was GREAT pkg backin May 2015 - I was sold a dream! After talking with several people and I can say every time I called in I have been misinformed/mislead of something! I am VERY upset and feel fully taken advantage of. As, soon as I workout 1 issue with this promotion I find another hidden lie and I'm just OVERALL fed up!!!
After making my reservations for the 2nd part of my trip to Cancun I'm learning ALL these new (hidden) things I wasn't initially informed of. Such as:
1. A major credit card in the name of the qualifying person(s).
NO DEBIT CARD, CHECK CARDS OR CORPORATE CARDS WILL BE ACCEPTED - NO EXCEPTIONS!
2.Cohabitating couples must both be legally single. Must present government issued matching photo identification with
matching addresses and both must be between the ages of 30 – 70 years old
3. This package can not be used to stay at the resort during the same or similar dates as any family or friends, whether the friends or family are on a promotional package or on a regular reservation. The exception is only for promotional package purchasers who are staying at the resort during similar dates as family or friends who are Villa Group owners
Just to name a few....
This is ridiculous! and really needs to be looked into...
Then to top it off I have reservations set for Nov 6 (that I booked on Oct 1st) I called today(10/14) to check the status of my resevations since I never rcvd confirmation - only to be told I wasn't accommadated with a 2 bedroom as promised, when I ask to speak with a supervisor (which is whom I was promised by) I was told all supervisors are on break and when they return they all will be going to a meeting. Which I just couldn't believe that there is NO-1 one available to take a call from an upset guest. I asked if I can hold thinking maybe the rep will have some sort of compassion but nope I was placed on hold for over 45 minutes w/o her coming back to the phone once!! POOR CUSTOMER SERVICE! I work in customer service and take close to over 200 calls a day there is no-way I would put a guest on hold for that long w/o following up with them, that is called Gross Customer Abuse and MY JOB will walk you out the door.... At the end of the day out Customers are always 1st!! I have just been all over the place with this "Dream Vacation"!
I will never puchased such pkg again from JD Reservations and wish I would have did my research first before purchasing!
The reps are rude, they place you on hold for long periods of time, they talk over you, they are non-apologetic the list can go on and on!!!