Complaint Review: Jean-Francois Gariépy

Mr. Jean-Francois Gariépy has been collaborating with my company since 2014. We had a very good working relationship, as I am used to have with all my translator being a translator too before being the CEO of a translation agency. One years ago I lost a client due to a bad quality job delivered by JF, so I reduced his workflow, but dedided anyway to give him a second chance. After one year, I got a big job and decided to give him the chance to earn more so I assigned him a 11K words translation asking him milion of times to deliver a quality translation. The result was that I paid this guy more than 2K USD for this job, but after a week the client wrote me telling the translation was a poor quality one and that it has to be proofread from scratch.I immediately wrote to Mr. Jean-Francois Gariépy letting him know about it and communicating him that I wanted a refund and I would have withhold a pending payment of USD 700 for another job he made until I would haven't know from the proofreader how much he owed me. 

When you are a consumer and someone send you a bad quality product or a product different from the one you paid for you have the right to ask a refund, and, since it was the second time I really think I have the right to have a refund. So, I sent to Mr. Jean-Francois Gariépy, the client's emails, the proofreading files and the client email where, after the proofreading he said he was very happy with the quality. (Quality tested before by 2 French native speakers and a professional proofreader. All agreed the translation was poor).

This mornig, Mr. Jean-Francois Gariépy, wrote me asking to be paid, I replied him that I am still waiting my refund and that I will immediately proceed with the payment after his refund. He said "That's part of the risks I have to deal with" and he said he won't refund me and he would have written everywhere that we are a scam agency.

Now you can check here proz.com/blueboard/42001 and here upwork.com/jobs/~0198a973ae85897c9e (on the right side) that we are a serious agancy and every translator who cooperate with as can tesmony it. While, I have even discovered today that Mr. Jean-Francois Gariépy is even not a financial professinal translator as he said me but a neuroscience reasercher, so even if smart, nothing that have to deal with financial translation drunken-peasants-podcast.wikia.com/wiki/Jean-Fran%C3%A7ois_Gari%C3%A9py

All that I wrote can be proved from my side, with copy of the payments, emails and translated and proofread files!