Complaint Review: Jefferson Capital Systems LLC

I recieved a letter from Convergent Outsourcing Inc on 06/17/2016 , with the Creditor being Jefferson Capital Systems LLC &

Debt description :Verizon wireless , stating the debt owed was  $ 2,732.46 with a settlement amount of $ 956.36 , this is the first contact or knowledge of any such account with Verizon Wireless  , opened in my Son"s name "who I am His Durable Power of Attorney" the problem here is Convergent told me the address used to open account was in Jacksonville ,FL , which is 5 hours away from Our location & was opened while my Son was incarcerated and is still currently incarcerated to date . After my initial contact with Convergent and this bit of information was told to me , i was told to call back the next day so they could look into this after , i emailed all documentation of my POA & my Son's FL. Dept of Corrections demographic and custody page.  I made note of the date and individual I spoke with.

The next day i call and am given the run around through 6 different representatives or whatever they may be , when asking to speak to the same individual i initially spoke with. Next i am connected to a Supervisor , who informs me that they do not reprt to creit bureaus and that they no longer own the account and i should contact Jefferson .I contact Jefferson , again denoting the date and whom i am speaking with give them the account # which is 3236744687 and am told they don't have it and gave me a phone # to call "which happened to be Convergent " again.

I have been a ping pong ball between both companies and now cannot get Jefferson to even answer my calls , whom is the one on the credit report ! I then recieve a letter 3 days later from Convergent , with my Son's name diverted into shawnee from Shawn and that they are NOT currently handling the above referenced account & now its another original creditor ; Credit Store and another account  # 433845775 with LVNV FUNDING LLC  . Just how much of a hay day did these people have with my Sons Info . Funny he SAT locally in jail from 2007 till trial , he goes into the FL Dept of Corrections and this starts , theres three places his info is , His knowledge , my knowledge , in a file cabinet locked , then in his inmate file ???

I call Verizon themselves and since its so old and had been assigned to Jefferson , they were not able to help me .

I emailed the only contact email for Jefferson , which I know is not the right department , but I have no other options and i continue to write what they and Convergent are doing and that I am going to local police as well and suggest that they forward within their departments to get it to the right department , to be rectified immedietly . I have yet to recieve a reponse or any action taken on their behalf .

My Son's identity has been compromised , i furnished all documentation to them , that it could not even be possible for it to be Him and they refuse to take the proper & ethical manner to reftify this with the credit bureau .

Sadly this is not the first time and ironically this was opened within weeks of the first compromise with AT & T , who sent a last attempt letter out of nowhere  stating 3,204.08 was owed and I contacted them , furnished same legal documentation and they proceeded to tell me an account was physically opened in store , 4 I phones purchased , some accessories and a plan , which was then left unpaid . They were very professional Thank God and removed it and reported to credit bureau's fraud .

Why is it these companies above cannot conform to be as professional and will obviously make me go to ALL measures and out of my mind in process . Looking out for my Son !!