Complaint Review: Jefferson Dental Clinic

This company has multiple clinics around the Dallas metroplex area.  I can only speak about this specific office of my experiences.

I purchased a groupon for Dental services at this business and chose the office nearest where I live which is this particular one on Pioneer Way.  I redeemed the coupon last October for the specific Groupon Services I purchased but found out i needed additional work for which I paid cash.  I was offered a discount promotion through their office for future services which I purchased because it included discounted rates for the exact same services was listed on the Groupon . 

I came back today for my cleaning and exam due to that fact that my discount promotion expires in October 2012.  I was told my cost for the cleaning and exam would be $85.  I told them that I had a discount and that the cost was a lot lower than that.  I've had to repeat this same converstation three times (which should have been a hint something was lurking) even when I came to the office for my services.  When I told the girl I had the promotion she said "oh, yoiu're right your cost is $55".  I paid for the service and sat until my turn to be called.  I was called back very promptly only to wait for 45 mins before they took x-rays.  I waited about another 40 mins and then the Dr came in and examined my teeth for all of 10 minutes and left.  When the girl came in to do the cleaning she tod me I needed to pay $45 for the cleaning in order for her to get started. 

Startled....I told her I had already paid for my services and she told me that I only paid for part of the services which was the exam.  I told her NO.....my payment included the cost of the exam and cleaning which was what had been previously told me.  Her response was she apologized for the mis-information but I needed to pay the $45.  I told her again that is not what I was told from the several phone calls to rmind me of my "cleaning" appointment that my cost was $55.  She then left to speak with a manager who claimed "she heard me being told that my payment did not include cleaning".  At this point I was livid because this girl......"manager" was lying!!!!!!  I told her what the specific conversations I had at the window with the other worker when I paid the $55 in which there wasn't ANY discussion at that point of what i was paying for.  She repeated that "she heard" her telling me what I was paying for.  I asked her then so you're saying I'm lying and you're correct???  I told them that was FRAUD.....they never in all the conversations with them said that I was only paying for exam and no cleaning.  I told her even when I paid for the promotion that it was specifically for cleaning and exams because I don't have any dental problems.  They still refused to perform the cleaning because the manager kept saying "she heard me being told about the cost" which is a lie!

I noticed that their office barely had any customers (maybe two) the time I was there and I know times are hard for everyone which is why I am furious that they would stoop to this level to fraud me out of my hard earned disability money.  RIPOFF....is putting it mildly!  They knew from jump what they were doing.  I noticed also that everyone in the office is spanish and I don't know if this was racial bias or not, but nevertheless......they definitely commited fraud and God will have the last say on my behalf.