Complaint Review: Jeffery Gilchrist - Bottom Line Solutions - Integrity Payment Systems

Mr. Gilchrist signed us up for a new merchant service and credit card and check reading machine for our business. He promised us he could get us out of the lease for the credit card machine we were presently using and even had someone call us at our store to confirm that the lease had been cancelled. Two days after he hooked us up, the check reading machine was still not operating.

I tried to call him on his cell phone 3 times, but he never returned my calls. When we signed up for the system he had assured us both that he was very reachable and would always take care of any problems. He had repeated this at least 5 times.

I finally caught up with him in one of the local bars, where he was trying to sell the owners on an ATM machine. I told him the check reader was not working, he said he would be right over to take care of it. He showed up the next day. He said he had not finished hooking it up yet.

The following week I tried to call him to make sure he had cancelled with my previous merchant service. He never returned my calls. I got hold of the bar tender at the other local bar where Jeff had been drinking heavily and playing Keno while trying to sell them an ATM system. She agreed to call me when he showed up again. He showed up a few days later. I went and asked him if he had cancelled the service. He said to send him a fax to remind him and his wife would take care of it.

I sent the fax and requested on the fax that Jeff send me a copy of the letter he sent. I never got it because he never sent it. I continued to be charged not only from the lease of my old machine, but for the merchant service. I then sent a fax myself to the merchant service and took care of it.

I then went to online banking to check my account and was amazed at the charges. Just for the leasing of the new machine and the new service alone it cost me $160.00. It looked like everytime we ran a check through the machine it was costing us $10 to $15.

I tried to call Integrity Payment Systems, who was afilliated with Jeff, but none of the phone/fax numbers I was given were connected or I went to the wrong people. I then called the BBB and got a phone number for IPS. They gave me a land phone number to reach Jeff. He answered the phone, told me he was on another line and he would get right back with me. He didn't.

I was able to cancel the check reading machine service but am still trying to get IPS to cancel my service with them.

Walda
Plainwell, Michigan
U.S.A.