Jen @ Black Pond Outfitters ordered tack never received Internet
I ordered a handmade hackamore and hanger for 39.95 in october or November, received email that out of cord, will be on its way, received another email on its way. never received it. last email said she got one back with all but the tag ripped off, did i still want it? replied yes, still didn't receive it now emails and web site undeliverable.
Lisa
Wellsboro, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Black Pond Outfitters
Pomona,Illinois,
U.S.A.
item not received
#2REBUTTAL Owner of company
Mon, January 05, 2009
We are revamping the business and expanding into wholesale - we are in the process of moving the shop and website which is why it is down - it is being redone and moved to a new server. This item was shipped and returned to us - and I reshipped at my cost. We have been unavailable during the holidays but are now back and we will gladly refund the item or replace it if we are contacted at either phone number - our new web site will be up within a week and we will gladly discuss this or any other transaction with anyone who wishes to do so. thanks