Complaint Review: JEN'S PIRATE BOOTY

JEN'S PIRATE BOOTY, CALABASES, CA, who I believed to be a store, is only a resident address,

I bought a dress for $110 plus shipping and discovered small rips in the material.  I am a 62 year old woman, don't drink, don't smoke.  Contacted JEN''S PIRATE BOOTY, CALABASES, CA thinking this was a store but as Ali of  JEN''S PIRATE BOOTY, CALABASES, CA the final email shows. - she is a home internet make believe company.  I only buy from companies to make sure that if I have a problem they will aid me in returning the damaged product. I would never buy from just an internet company - that's like buying from EBAY.

JEN'S PIRATE BOOTY has no customer service just delay and delay When I sent the item back to JEN'S PIRATE BOOTY CALABASES, for return as Ali requested,  I did so, paying my own UPS.  Here are the first and last Emails I received before she decided to ignore me in the hope I would just sit around and cry over the $110 she ripped me off with.

FIRST EMAIL:

On Thu, 8/6/09, Jens Pirate Booty wrote: From: Jens Pirate Booty

Subject: Re: Fw: Receipt for Your Payment to Jens Pirate Booty To: "Andrea Kobayashi"

Date: Thursday, August 6, 2009, 6:18 PM

Hi Andrea ok no problem in this case I will do the exchange please return the Janis to Jens Pirate Booty 1667 Las Virgenes Cyn Rd #4 Calabasas, Ca 91302, and I will send yuo out the exchange tomorrow, and again sorry about that, Cheers! ~ Ali @ the Booty JEN'S PIRATE BOOTY phone: 818.880.0031 fax: 818.880.0031 www.jenspiratebooty.com On Thu Aug 6 17:57 , Andrea Kobayashi sent:

then totally ignored me before sending this great email and then decided to just igbiore ne agaub, 

THIS FINAL EMAIL - A PIECE OF GREAT CUSTOMER SERVICE EMAIL:

I Andrea yes thanks i know what I wrote. The fact is the condition that we received this dress in indicates damage that doesn' t look like the usual defects, that I have seen. As I mentioned earlier, I did just receive this on Friday so I don't know where these 10 days are? Honestly I am going to replace this due to the fact that as I mentioned earlier we do want for you to be happy, but in my opinion, this is not a defect, and was damaged due to wear, and that was my initial concern from our very first email. We are a small buisiness, and in order stay afloat in these trying times, we have to run a tight ship, thanks for your understanding, Cheers! ~ Ali @ the Booty JEN'S PIRATE BOOTY phone: 818.880.0031 fax: 818.880.0031

CHEERS - is this from a bar???

I would grealy appreciate your contacting her.  Here is Ali's phone number and store address on the web:

JEN'S PIRATE BOOTY

phone: 818.880.0031 fax: 818.880.0031

www.jenspiratebooty.com On Mon Aug 17 12:02 ,

Thanks in advance.