Complaint Review: Jenn Air

Purchased a high-end JENN-AIR Dishwasher (JDB-5) from a local appliance store for $800 in 3/06 - and installed it in 5/06.

Within 30-Days of installation the product failed due to a defective part in the door hinge - causing the door to jam.

A JENN-AIR service technician determined the damage was the result of improper installation - unit simply slid into place.

The technician caused further damage to the unit attempting to open the door jam - slicing the stainless steel liner.

The technician futher noted that any further service calls would not be covered under the manufacturer's warranty.

We contacted JENN-AIR for an explanation regarding the tech's report and alluding to the fact the tech caused more damage.

Jenn-Air promised to dispatch another technician to provide a 2nd opinion or evaluation. More than 90-days later and 10+ phone calls and we are still waiting for another evaluation.

We've yet to use the appliance since the original service call.

The local appliance store did not help with JENN-AIR stating that they ususally provide better service.

We're seeking a new replacement on the appliance or repair of the existing unit for the damage the tech caused.

Brian
Washington, Michigan
U.S.A.