Jennifer Convertibles Don't let them in the door without examining furniture on porch! Ann Arbor Michigan
Jennifer Convertibles delivered the wrong color and wrong style couch to a family member. They refused to take it back without a $30 "restocking fee" for the mistake they made. Calling them was useless, from store clerks to manager. They don't care. It turns out the Better Business Bureau has tons of complaints on these people.
Don't let them in the door without examining the furniture thoroughly. In a small town, one would think word of this experience would grow quickly.
By the way, the flimsy fabric they use wears away instantly. Very poor quality.
Mary
New YOrk, New York
U.S.A.
2 Updates & Rebuttals
Mari
Ann Arbor,Michigan,
United States
I remember this. It happened to my mother.
#3Consumer Comment
Tue, January 25, 2022
My mother bought a small couch at Jennifer Convertibles. It was wrapped in heavy plastic such that it couldn't be seen. She trusted that it was the correct model and color and let the deliverymen into the house. They didn't open the wrapping for her, and they left. When she opened the plastic later, she found the couch to be the wrong model and color.
Jennifer Convertibles' response to their mistake was to charge her $30 for a restocking fee! So, if they make a mistake YOU are liable to deal with it. They take no responsibility. It's all your problem. Now, years later, this kind of thing still sticks in my craw. Terrible company. Don't go there!
Shawangunk
Middletown,New York,
U.S.A.
Doesn't make sense ...
#3Consumer Comment
Fri, April 27, 2007
If this was the "wrong color and wrong style couch," why did you accept delivery of it in the first place? Had you simply sent it back with the delivery driver, you would not be responsible for a restocking fee for what is now a used couch that has been in your house for an undetermined period of time.
$30 happens to be a very reasonable restocking fee. Many stores charge much more -- and some don't allow returns at all.