Complaint Review: Jennifer Convertibles

Maybe I should have done my research before driving 40 miles in pouring rain to get myself a smaller sofa for my new place. I was very excited to find good looking and perfect seating but extremely discouraged to find out not only was the "local" delivery charge $160 but that my location was considered "long distance" and would cost another $100 on top of their rediculous delivery charges. When told about it, of course I objected and had some questions. Kudos to the sales girl, but the manager was extremely rude, wanted to "school" me on "Global Delivery"! I left, but returned after not being able to find something else suitable for my situation. Upon return, the manager continued to be rude to me and when I told her she was rude she became worse...and I quote..."We just need to stop talking to each other."

Now, explain this.....if all the merchandise comes from a warehouse in southern california...why is delivering to my hometown (which happens to be closer to LA than this particular store) considered long distance???? And, why would I have to sign to decline their $170 protection plan if they weren't making it optional? I am very disappointed that I wasted the gas and had to deal with a rude manager....even more disappointed that the set I wanted to purchase was perfect for my situation. Hidden costs make for false advertising in my book. These stores should be closed.

Wendi
Napa, California
U.S.A.