Jennifer Furniture Deceptive Salemen and Broken Furniture Mapseth New York
My husband and I recently purchased a sofa and love seat from this location. Upon making our purchase, the sales associate said that he was going to drop down the price from $999 to $899 as a "favor" to us. When I got home I looked up the set online and came to realize that in fact the price was $899. So in fact the sales associate was not doing me a "favor".
When we attempted to move the love seat once it was delivered, we noticed that one of the legs was discolored. As I got closer, the leg had been cracked and someone tried to cover it up with a sharpie marker. I called customer service and they said they would send a new leg and someone to install it. I received a call from the store manager and his response to me after I explained the situation was basically it was the drivers fault and tried to justify the sales associates actions.
I then received a called from who I assume was another manager, who tried to downplay the whole situation. No one is being held accountable nor has anyone offered me any form of compensation for putting up with all of this. I really wish I would have read the reviews prior to purchasing anything at this store. I am hoping this report well help others. I have a whole house to furnish but it won't be from this company due to their deceptive way of doing business.