Complaint Review: Jensen Movers and Storage

We hired this company for a short move across town. Never have I had such an awful experience with a moving company. First of all, their estimate was around $2,100., but their final bill came close to $3,000. We contracted for 3 men, and the morning of our move, 4 arrived (each man costs extra). They arrived about 10:40 -way late! They loaded up our stuff, and the plan was to arrive the next day to unload it at our new address, approximately 7 miles away. The next day, they arrived late again, and demanded that I leave my valuables alone in order to go to my bank and get them a cashier's check. When I asked why they ouldn't accept a personal check, they said "because some people stop payment after we leave." Gee, I certainly know why that would happen! They wouldn't unload the truck until I got them the money from the bank. When I called their office mgr., Meghan, to complain, she screamed like a rabid banshee, very insulting, abusive and intimidating. I have never encountered such a horrendous experience dealing with a so-called business person in my life. When I told her I was going to submit a review of their business, she threatened to sue me for slander. Hey...I guess she didn't know that the correct term for the written word is libel. Duh...I will not be threatened by bullies.

Anyhow, as for the movers, it was a different crew who showed up to unload my stuff. They were s-l-o-w-w-w-...they stacked boxes marked "Fragile" 5 or 6 boxes deep, so we had some crushed glassware. They put a scratch in a 260-year-old table. They damaged a clock. They killed my plant. They put a nick in my desk. They dragged a couch across the newly refinished hardwood floors, and left a 10" scratch, then tried to fix it with a stain pen, so now I have a 10" dark line in my floor. It looks like someone drew a line with a magic marker. I found the crew chief taking a break, sitting on top of my fragile antique chest. WTF??? To top it off, they went past 3:30 (hey -they arrived really late, so...) then they demanded $240 more dollars. It is my opinion that there is something really shady going on with this business. I would not wish them on my worst enemy. It is, in my opinion, the most vile ripoff I have encountered. I was mugged once, and it wasn't as bad. I am probably going to have to get my lawyer involved just to make a claim. Luckily, I took out insurance, but God knows what will happen next with that. Don't hire them!!!!