Jeremy Prevost Greenstar Home Services Dishonest residential plumbing service, HVAC maintenance and repair company Las Vegas Nevada
I am a senior citizen living in a senior retirement community. I bought an AC unit for my residence, which is for cooling and heating. I purchased this unity from Greenstar Home Services and Jeremy Prevost. I have a contract with them and every couple of months they call to see if they can squeeze extra money from me. One month I have an issue and let them come out. After checking the unit he informs me, that the coils on the outside, had mold, along with some bugs he found on the inside of the unit. He informed me that the coil either needed a special cleaner of need to be replaced, and the vents under the house might have an opening for the bugs to get in, along with informing me that the vents needed to be brought up to code. He called a manager and came up with a bill totaling $4,530.00!!, as he continued speaking to the serviceman I could hear him tell him he could cut the cost down to $2600.00. I live in a small modular home, and the unit cost me $6,000 three years ago. These prices were outrage! During this time a friend came in and mentioned that I should check with my home owners and possibly it would cover the mold problem. The serviceman, called back his manager and proceeded to explain that I want to wait two days, check with my insurance company, and get back to them. His manager spoke on speaker and told the service man so that I could hear him, that if I did not sign for the repairs that day, the price would be back to $4,530. They tried playing hardball with me even though I am a senior and on a fixed income.
3 Updates & Rebuttals
Thomas
Las Vegas,Nevada,
USA
Legal Notice to the Author
#4General Comment
Fri, November 13, 2015
NOTICE: In accordance with Ripoffreport protocol, we seek to obtain the author's identity with respect to this posting. We initiating legal proceedings to obtain a subpoena that was recently served upon Ripoffreport. The legal matter was filed in District Court, Clark County, Nevada as Case No.: A-15-720246-C in Department IV. The address for the District Court is 200 Lewis Avenue, Las Vegas, Nevada 89155. The telephone number for the District Court is 702-671-4528.
Thomas
Las Vegas,Nevada,
USA
Legal Notice to the Author
#4General Comment
Tue, October 27, 2015
Please take notice that Greenstar Home Services of Nevada ("Plaintiff") has initiated an action in the District Court of Clark County, Nevada, Case NumberA-15-720246-C ("The Action"), due to allegedly false statements made by John - Nevada USA." In the Action, Plaintiff seeks to subpoena the records of Xcentric Ventures, LLC for your identifying conntact information to be sent to Schwartz Flansburg, PLLC at 6623 Las Vegas Boulevard South, Suite 300, Las Vegas, Nevada 89119. Plaintiff has served a subpoena on Xcentric Ventures, LLC, the company that owns and operates this website, to reveal your identities. You may have a right to file and serve a resonse to the subpoena anonymously. If yo uintend to file and serve a response, please do so, or notify us of your intent to do so, on or before November 2, 2015 for Ripoff Report to provide production of information to Frank Flansburg, Esq., via email: Frank@nvfirm.com or via facsimile (702) 385-2741.
GHS
Las Vegas,Nevada,
USA
Response
#4UPDATE Employee
Wed, May 27, 2015
Thank you for the review. We are very confident this is not from an actual customer. Our customers can call the office and have any concern handled. We offer 100% satisfaction guarantee and every customer has a direct line to ownership and management if they do actually have a challenge. We handle all concerns real time, no waiting. We are in good standing with the state contractor’s board and the BBB.
We support local charities and also support the seniors in the areas we serve through our Greenstar Cares and Greenstar Senior Rewards programs. We take customer satisfaction as our top priority. Please contact our office and we will gladly refund your money, take care of any challenge you have, and a give you an additional $1000.00 for any inconvenience you may have suffered if you provide proof of actual service.