Complaint Review: Jerome's Furniture

I purchased a leather living room set from Jerome's furniture.  I also purchased the premium Guardian protection plan in case something happened to the leather like a stain, puncture, rip, etc.  I noted a small puncture in one of the seating surfaces.  I have no idea how it happened or what caused it.  I called Jerome's "Oops" line to make a claim as punctures are expressly covered.  Because I could not state definitively how the punchure happened, MY CLAIM WAS DENIED.  I could have speculated that I may have been caused by a cat.  Since I did not see it happen, it would be pure speculation and I am not in the habit of lying.

Rand Carstens

rcarstens@earthlink.net