Jerome's Furniture Very poor customer service. I would like for my couch to be exchanged for one that I can use and not charged a lot of money after already paying over $2,000. Torrance California
On 04-29-2018 I went down to Jerome's furniture to look for a couch. I did find one that looked nice but after it was delivered I found it was very hard for me to get down on the couch or to pull myself up from the couch. I am disabled and realized this couch was poorly made for one and it just will not work for me with my condition.
My couch was delivered in the night so called the next morning to explain how uncomfortable the couch was. She did say there were no returns but would make an exception this time and I could go to the store and pick out another couch. When I arrived they told me it would be an additional $99.00 to pick up sofa and another $400.00 on top of that if I wanted to make an exchange. I felt this was very expensive since I already paid over $2000.00 for the couch.
I said I simply would not pay those fees it was not fair to charge someone that much to do a simple exchange. They were not willing to work with me and they just had me drive all the way down there for nothing. I am now stuck with a couch I cannot use unless I want to hurt myself. This is very poor customer service how they treat people. I should be able to exchange one time for a more comfortable couch. I have found many people online who have had bad dealings with Jeromone's Furniture.
I am hoping they will see the error of their ways and do the right thing for me. I am in the middle of moving so need to make the exchange soon. I plan to make a sign and sit out in front of Jerome's to warn other's of their bad practices.