Jerome's Furniture WORST EXPERIENCE EVER AND STILL NO RESOLUTION ATFER 8 MONTHS!!!! STAY AWAY IF YOU WANT QUALITY FURNITURE AND BE VALUED AS A CUSTOMER!! I WOULD GIVE NO STARS IF I COULD!! Orange County, San Diego CA
I caution anyone to even buy a lamp from Jerome's!! I, unfortunately, bought thousand of dollars of furniture an as an Exec. initially was going to recommend Jerome's for my company as we do a lot of relocation packages for new employees and corporate apartments.
One of my biggest purchases was an adjustable king bed set with all the features. I needed this even more so for a surgery I had to have in June. the bed stopped working after 1 month!!!
I called and they said someone would come out as soon as the part came in. No one called me! I have had to call them every time over the last 8 months! They sent the part to me directly one time and I had to call them because no one said it would come to my house. They then said they NEEDED A PICTURE FROM ME OF THEIR PART to make sure it was right?????!!! Over the months, they came out 2x in the beginning and both Jerome's employees within minutes said the part, the part they ordered was wrong! That was it- nothing else!! I am now beyond any patience left to get this resolved. I reach out to them every other week and same story that means nothing. I am going to post complaints everywhere I can and let anyone I know not to choose this company!!
DO NOT TRUST THIS COMPANY! DO NOT TRUST THEY WILL RESOLVE ANY ISSUES- THEY WON'T!!!
STAY AWAY IF YOU ARE HOPING YOUR PURCHASE AND YOU AS A CUSTOMER MEANS ANYTHING TO THIS COMPANY. AS SOON AS THEY HAND YOU THE RECEIPT, YOU ARE FORGOTTEN!!