Complaint Review: Jersey Mike's Subs

Owner is aggressive and not understanding. I got to the store at around 12:30 pm to pick up an online order I entered at 11:30 am for a regular BLT and chips. The order was not ready and there were 3 people in front of me. The owner said the order was not received on their system from the app. I got a confirmation from the app and the order was paid for.

First, I politely asked where my order was and the owner asked me to wait. I waited but then I admittedly got angry when the owner told me the order was not there. He yelled at me after I reiterated that I ordered an hour ago and then he asked me to wait. He worked on other people who ordered after me in person and made me wait despite me placing the order an hour ago.

When it was my turn to get served, I was still angry and asked for my food. When he said he did not have the order despite my showing of the mobile app payment, the owner and a patron at the store became rude to me. The patron said I had to respect the store owner because he owned the store. At this point, I said I will wait for a refund as I paid for this order. The owner got testy and threatened to throw me out of the store and to call the cops on me. I left without food or a refund. Never going back to Jersey Mike's.

I admit I could have been nicer. However, the owner was rude from the beginning and put me at the end of the line. No sandwich is worth being threatened.