Complaint Review: Jesse Daniel Salon

I came in to get make-up, and my hair styled and colored. I was charged for services I did not recieve for the hair, and a make-up service that was so unsatisfactory that I took the make-up off and did it myself. I forked out $385.

First of all the style was pretty until it fell out within an hour of my wedding. I told her to use hairspray but apparently it wasn't enough. I also did my own veil placement (which I was charged for). Also, my roots were showing. I called them to let them know my situation and that I needed my roots fixed, but the owner told me there was no way I was getting any money back and even had the nerve to tell me she gave me a discount. Folks, the prices are right on the website.

I let them know by attaching a picture through email that shows my roots but again the owner was rude and told me she couldn't see what I was talking about. Instead of trying to be understanding she was incredibly rude.

I understand why she's protective of her salon, but to have good customer service its best to at least hear the customer out without verbally attacking them. Now I have to go to a new salon to have my roots fixed.