Complaint Review: JessyJadeBag

I placed an order with JessyJadeBag.com (which is now JessyJadeBag.cn) on September 30, 2013 via Western Union. I placed an order for a replica balenciaga handbag. Before placing the order, I was told that the particular color of the handbag that I wanted, was no longer available, which is understandable. So I provided my second choice and paid via Western Union in the amount of $275.

Once I wired the funds, I was then told that I would have my preshipment photos of the bag in about 3-4 days after my funds were confirmed through Western Union and my bag would be shipped and the tracking number issued promptly - totallying about 12 days. Well 4 days go by and since I had not heard, I reached out. I was then told by Jessy "to hang in there for about 40 minutes as they were doing preshipment pictures of my bag right then". I never heard back from Jessy until Sunday, October 6, 2013,(2 days later). I not sure what happened to the 40 minutes to get right back to me. Jesse indicated that the bag that was actually being photographed was indeed not mine but another client's. Turns out that the bag I had ordered, they no longer had the hardware to make the bag. I understand mistakes happen, but do not wait 2 days to tell me that. In any event, she indicated that I could upgrade to a free gift, choose different hardware, or simply get a refund. I choose to get a refund because I no longer felt confident in their services given that the company could not adhere to thir own guidelines. I was told by Jessy that I would have a refund (and the MTCN number) for my refund within 48 hours, which would have been Tuesday, October 8th.

As typical, given that they can not adhere to their own guidelines, I still have not received my MTCN number or refund. So once again I reached out today, October 9, 2013, to ask where is the information necessary to receive my refund. I was told by Jessy that "as soon as her staff can go to the bank tomorrow, they will do so". No customer service saavy at all, no apology for the delay when I should have had my information within the 48 hour timeframe.

I should have done my research previously, as I now know that a compliant was issued for damages and injunctive relief by Chanel against that website and it has since been seized. The website is has created a new domain which is now JessyJadeBag.cn.

While I probably will never receive my refund, consumers should be careful if they purchase from this company as you may get the run around if you decide you'd like a refund.