Jetimpex, Inc Purchased a template and it did not work as advertised. Seller would not refund my purchase. Says I'm at fault, Adobe is at fault, use outside help links, repair it yourself, and they not reponsibe. Wilmington Delaware
I purchased the site and when I started to test it for functionality I quickly discovered
the website template was not working as advertised. I contact the company's help line and they
were responsive. The accepted no fault for the problematic template and would not refund my
purchase. I am working with paypal to resolve the dispute. I want to warn anyone who see this
not to purchase anything from templatemonster or JETIMPEXINC.
BUYER BEWARE!
1 Updates & Rebuttals
Joe Navarro
New York,Rebuttal
#2UPDATE Employee ..inside information
Sun, September 07, 2014
Hello,
My name is Joe Navarro, I'm the Customer Care Manager for TemplateMonster.com. I would have been glad to address your issues and assist you with resolving your problem if you contacted me prior to submitting your complaint here. You may email me directly to joe [at] template-help.com for further assistance.
Unfortunately, lack of the technical description and order details prevents the immediate resolution of this case for now.
So in case the issue's still unresolved, please include the order id or any info that would help me to identify the correspondence (e.g. e-mail address, ticket IDs) so I could check & investigate this case properly.
Thanks for your attention and I will look forward to hear from you soon.
Best regards,
Joe Navarro
Customer Care Department
Template-Help.com
TemplateMonster.com