Jewelry Vault ripoff fraudulent refund policy Los Angeles Los Angeles
This firm has only a number for orders 888-363-1333. If you inquire about a returned item the representatives have to refer it to another person, however, you are never given another number for inquiry on returns.
Called several times and only answer that I receive is that it is being referred to the factory but again no number provided to call this factory location. Also sent emails with no anwer through their webb site.
Buyer beware on this 30 day money back guarantee.
I am reporting this to the Better Business Bureau and State Attorney's Office in Florida and California.
Rose
Lehigh Acres, Florida
U.S.A.
5 Updates & Rebuttals
Rose
Lehigh Acres,Florida,
U.S.A.
Jewelry Vault, Los Angeles, Ca. Received Refund
#6Author of original report
Fri, October 08, 2004
I received a credit to my account today from Jewelry Vault. Possibly spoke with a representative that knew the ropes or possibly it just takes a month or more to receive refunds. In any case, I'm very satisfied that this firm did hold true to their refund policy.
Cory
San Antonio,Texas,
U.S.A.
Watch Those Return Policies
#6Consumer Comment
Wed, October 06, 2004
Jeweler here in SA has the same return policy every Dec. The law states that the store policy must be clearly posted. He has a 10 day return policy. He closes the 25th of Dec. through the 5th of Jan. each year. Either pretty smart or a pretty big ripoff.
Rose
Lehigh Acres,Florida,
U.S.A.
received a call from the customer service department regarding the refund
#6Author of original report
Wed, October 06, 2004
I spoke with a representative by the name of Jessie last evening and provided the tracking nos again for the returned merchandise. He informed me that I would receive a call from the customer service department regarding the refund.
To my surprise, I did receive a call back and their representative indicated that a refund would be generated immediately. I am now awaiting credit to my account. I will update this record when it is received.
Rose
Lehigh Acres,Florida,
U.S.A.
beware of the return policies
#6Author of original report
Tue, October 05, 2004
Location of this firm is 360 South Alameda Street, Los Angeles, Ca. 90013
Webb Site is www.jewelryvault.com
Please beware of the return policies. The firm received returns on Sept 14th and Sept 20th and no response as of this date to the refund or acknowledgement that their firm is in receipt of the merchandise. I do have receipts that the merchandise has been received and provided the tracking nos to this firm.
Consumers may also file a complaint with the Jewelers Vigilance Committee, an industry watchdog. Acting as mediator, the JVC, which mediates about 250 disputes annually, will work with the jeweler to resolve your dispute quickly.
You must submit your complaint in writing with supporting documentation (receipts, appraisals, correspondence) to the Jewelers Vigilance Committee, 25 West 45th St. Suite 400, N.Y., NY 10036. If you have questions, visit www-jvclegal.org
Hope the above will help others in dispute with any jewelry firm.
Rose
Lehigh Acres,Florida,
U.S.A.
beware of the return policies
#6Author of original report
Tue, October 05, 2004
Location of this firm is 360 South Alameda Street, Los Angeles, Ca. 90013
Webb Site is www.jewelryvault.com
Please beware of the return policies. The firm received returns on Sept 14th and Sept 20th and no response as of this date to the refund or acknowledgement that their firm is in receipt of the merchandise. I do have receipts that the merchandise has been received and provided the tracking nos to this firm.
Consumers may also file a complaint with the Jewelers Vigilance Committee, an industry watchdog. Acting as mediator, the JVC, which mediates about 250 disputes annually, will work with the jeweler to resolve your dispute quickly.
You must submit your complaint in writing with supporting documentation (receipts, appraisals, correspondence) to the Jewelers Vigilance Committee, 25 West 45th St. Suite 400, N.Y., NY 10036. If you have questions, visit www-jvclegal.org
Hope the above will help others in dispute with any jewelry firm.