Complaint Review: Jiffy Lube

(typed by wife) My husband went to get his truck inspected in Spring Lake, NC just outside of Ft. Bragg where he is stationed.  He pulled in and parked.  A woman came out and pulled his truck into the bay.  She stopped short and got out.  A man then followed up and got in and backed up and proceeded forward again.  Finally the woman got back in and pulled directly inside.  A loud klang was heard.  My husband was watching through the window as this happened.  She had gotten the lift foot stuck under the emergency brake line and broke it off completely, shearing the bolts that held it in place.  They came in and told my husband oh you cant pass inspection because this is broken and needs to be fixed first. He said I know its broken I watched you do it!  He then filed the report with corporate.  Corporate called back shortly thereafter and said everything looked fine from the camera view. 

Well the incident happened in the "pit" There are no cameras there.  The brake line is in our possession with yellow paint on the cable covering from where it had snagged.  The man that answered the phone for Carolina Lubes for North Carolina said there is nothing he can do and when my husband mentioned legal action he laughed at him over the phone.  We are planning on taking these people to court due to the fact that they caused damage to our property and made our vehicle unpassable and unsafe to use.  Jiffy Lube responded via email and said they were sorry but the franchise was owned by Carolina Lubes.  Following the prompter I was lead to the same exact man who laughed in my husbands face when he demanded the damage be fixed or legal action will follow.  Since he disrespected my husband I refuse to talk to him and I will let everyone know how he, Carolina Lubes and Jiffy Lube treat their customers!