Complaint Review: Jiffy Lube

OK, so this is NOT a pleasant review; and it shouldn't be. I took my new car in for an oil change. The car is less than 1 year old but it had over 65,000 miles on it when I took it here for an oil change. I usually change the oil myself because it is not difficult and with the price of full synthetic oil that my car requires, it is now worth it to spend 15-20 minutes of my own time doing it. However, this time, I was in a hurry and the maintenance light had been bugging me so, I figured, I would take it in, spend a little money and get a "free" car was along with a needed oil change. BAAAAD Mistake!!!......

So, the car goes through the oil change and out the other end. They wash it for me and call me over to pick it up. and, IT WON"T START! How could an oil change prevent the car from starting? But there is no juice in the battery. They call a guy over from the car wash with a battery pack and he jump starts the car and gets it going. It's then that I notice the battery post is BADLY bent. the cable is so twisted it is almost 90deg off-center. Then I look over and notice that the plastic handle has been broken off the oil dipstick as well. 

I call the "manager" over and he tells me he can't see how his guys could have done that. It must have already been that way. Remember, I do all my own oil changes. I am familiar with the condition of my car at all times. This was new! Anyway, he agrees to pay for a new dipstick and tells me he will call when it arrives, so I can pick it up.

I limp around with the car all night while I drive for Uber, being sure to never shut it off....just in case. Then the next morning, I drive the car to other job 40 miles away. When I get there, the car won't start again. So, I take the battery out and hand-carry it to the AutoZone near my work. The test it and say it has a dead short inside and point out that there is a crack in the side of the battery casing beside the bent post and the battery is leaking acid. I can only think somebody at Jiffy Lube dropped something heavy on it and broke it. I had to buy a battery at my own expense and put it in. I was able to bend the battery cable terminals back into nearly straight position. Never had another problem with the battery to date.

So, I call the "manager" back who said he would talk to the district manager and see what they could do and get back to me. I waited 2 weeks....no call. So I call, no less than 6 times! I even went there twice. "Manager" is never there. Just as I was about to give up, I tried to call one more time and find out that the manager has been on vacation. He said he talked to district manager and he declined my claim. ....Nothing he could do. I asked for the district manager's phone number and he reluctantly gives me the number to Angel, the district manager. I called him and he basically told me he could not see how they could do this to my car but that he would "investigate" by talking to the mechanics that worked on the car and to take them a receipt for the battery but, he did not see that they would be paying for the damage. 

I still have not taken the receipt to them, although I do still have it. I have given up trying to work with them to fix their own mistakes. I will probably take the receipt to them when I can find time again, during daylight hours when I am not working one of my two jobs. I will give them one more chance to make it right but, I don't expect them to do anything. I have already seen their condescending attitude, from the mechanics to the manager, to the district manager. They are absolute )^&*(_)'s. Not even a simple apology. Clearly, no admission of guilt. I am sure they have been advised by Lawyers to never do that, probably because they have had this kind of problem before and needed advice. 

All I ever wanted was for them to pay for the direct cost of the damage they cost me. I never asked for any compensation for my back-breaking 1 mile walk holding a car battery, or the apprehension I felt while driving people around all night wondering of the car would quit on me, or the frustration I felt about paying for a service and not getting what I paid for. 

They also put the oil change interval sticker from someone else's vehicle on my windshield. I own a Honda and I got a sticker from a Ford on my windshield, with double the miles of my vehicle. I wonder.....did they even put the right oil in my car. 

I can never trust this place again....and you shouldn't either!