Jiffy Lube Outright Lies Hopkins, Minnesota
I am new to town, so took my Honda to the Jiffy Lube in Hopkins, MN for an oil change. I was told by (the manager?) Justin, that my car had no fuel filter, and that if I did not have my fuel system cleaned, that my injectors?? would clog up. Sounded reasonable, so I approved the service.
Later, at the dealer for another service under warranty, the mechanic told me the Honda DOES have a fuel filter, in the fuel tank, designed to last the life of the car. Also, that although these fuel system cleaners are not necessarily BAD, I was sold the service under totally false pretenses.
Now, I don't mid paying for reasonably required or recommended service, but I was OUTRIGHT LIED TO, and that really makes me angry. Since Justin took the opportunity to lie to a NEW customer, I will no longer patronize this Jiffy Lube, and will warn all my friends and co-workers to stay away as well.
5 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Unless the fuel filter was intentionally removed and/or bypassed...
#6Consumer Comment
Wed, April 25, 2012
....every gas powered vehicle on Earth comes from the factory with at least one fuel filter. Heck even gas powered lawnmowers do. You were fleeced.
newtominnesota
Hopkins,Minnesota,
United States of America
new information
#6Author of original report
Wed, April 25, 2012
Apparently, after doing a LOT of research, about EVERY car has a fuel filter of some sort. Plus, Justin is the MANAGER, not some 18 year old just schlupping at a job for movie money and car payments.. I would presume that the manager would be the most experienced person in the store, or AT LEAST understand if he is not.
MartyMarsh
Stillwater,Pennsylvania,
United States of America
Robert,I agree,almost.
#6General Comment
Tue, April 24, 2012
Most of what you said is true and I think your giving these guys a BIG brake.
So if it is like you say and they just didn't know,and believe me I'm reasonably sure they didn't or was just guessing,why would they suggest cleaning out the fuel system?What does that entail?Take off the gas tank and wash it out,unhook the fuel lines at both ends and blow them out?I've never heard of anyone going to this much trouble untill there are major fuel issues.So why did Justin suggest a remedy when there was no problem?I think that even if he didn't actually know,because he would know that he don't know,makes it a total lie. So yes,they where lied to.
Not knowing your job is not a defense,or a very good excuse for that matter.
Robert
Irvine,California,
U.S.A.
Probably not..
#6Consumer Comment
Tue, April 24, 2012
but I was OUTRIGHT LIED TO
- Don't be so sure about that. It may have just as likely been a lack of knowledge than an outright lie.
To put it nicely, the "mechanics" that work at these places are often not the best experts on cars. So it is likely that they actually had no idea that the Fuel Filter was in the Fuel tank, and since they didn't see one they just told you it didn't have one.
MartyMarsh
Stillwater,Pennsylvania,
United States of America
If it's not broke don't fix it.
#6General Comment
Tue, April 24, 2012
It seems that many that is in the car business take advantage of people simply because they know nothing about cars.So if your not having problems with your car and someone offers to fix it,tell them you would like to go get a second oppinion.BUT,the next place you take it to don't tell them what the last people told you,just say it don't seem to be running right,and I'm sure they will find something wrong with it also but it won't be the same thing.So then just pay them for the diagnostics and forget about it.And I only said that because once they say there is something wrong it's going to bother you.
But if it had been me,I would have said yeah you can fix it when it breaks and went on my merry way.
Always remember,as long as the car is running you can go to who ever you want.
Good luck in the future and God Bless.