Jiffy Lube Team Care Care LLC. Took our vehicle in for an oil change and when it was complete went to leave and the car wouldn't work. Jiffy Lube claims they didn't do it. Costs us over $500 to repair. Omaha NE
We took our car in for an oil change at Jiffy Lube, the car was working great. Our car was then undrivable after the oil change but they claim they didn't cause it. Car worked great when we brought it in and it wouldn’t work when we tried to leave.
Take it right back after struggling to drive 20 yards as the car would not accelerate and inform them of the problem and they said not their problem, they didn’t do it. Wouldn’t even look at it again to see if maybe a mistake was made. So since the car is not drivable at this point our only option is to take it to the body shop next door and they claim we need an over $500 repair? Are you kidding me? We had to have the mass airflow sensor replaced. The car worked great before Jiffy Lube touched it.
Will NEVER go back to a Jiffy Lube! Seems like a coincidence as there is a body shop right next door where we paid to have the car repaired. We contacted the Jiffy Lube location, contacted corporate, filed a complaint with the Better Business Bureau and the Nebraska Attorney General and they never responded to any of them.
Finally, after multiple attemps the local location refunded our $70 oil change but we still have a bill of over $500 for the damage they did to the car. It is just not right that they can get away with this. Reading other reviews it sounds like this happens ALL the time.
2 Updates & Rebuttals
Flint
Rolla,Afghanistan
Air filter
#3Consumer Suggestion
Mon, March 02, 2020
Jim, they could have damaged the MAF trying to remove the air filter, though I think that's very unlikely and the damage would be pretty obvious. The fact that the OP is silent on the mechanic's opinion of what caused the MAF to be damaged, I'd say this is not the issue. The car has probably been driving around with a bad MAF for a while, and it just happened to go into "limp home" mode after the oil change.
Jim
Anaheim,United States
Oil Change Had Nothing to do with a Mass Air Flow Sensor
#3Consumer Comment
Sun, March 01, 2020
Mass air flow sensors generally have everything to do with your fuel/air mixture. It can also fail due to dirt kicked up by your car on the road There is exactly zero chance the oil change would have caused the sensor to go bad. Sometimes life is full of coincidences. This is one of those.
BTW, I think you got ripped off the $124 charge. The diagnostic test should kick out a code on the sensor fairly quickly. The fact it didn't kick a sensor code out made me think the diagnostic equipment was faulty, but the symptoms they describe is classic flow sensor. You paid at least $100 too much....but at least you nagged Jiffy Lube to give you $70 back, so all in all....you aren't out much money.