Jim Glover Chevrolet Service Dept is a joke Tulsa, Oklahoma
Their service dept is a complete waste of time. A few years ago, I had a brake job done, and called 2 different techs, Kevin and Mike, to find out what type of warranty I had if any.
Neither one called me back. I left 2 messages for Mike, who never returned my call. Kevin finally returned my call about 8 hours later AFTER I already had a brake job done at another location. This place doesn't care about their repeat customers, only the saps who come in to buy a new car from them. There are plenty of car dealers, however, keep in mind this company lost my business.
4 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Hardly
#5Consumer Comment
Thu, October 06, 2011
This does not appear to qualify as a RipOff, and it even hardly seems to qualify as bad customer service.
It appears you had a brake job done 2 years ago. So now TWO years later you are calling to find out what warranty came with them. As a result you are upset that it took them 8 hours to call you back. Well it very well could have taken them 8 hours to do find paperwork from two years ago.
Here is some advise that will help you in the future. When ever you have work done on your car get something to hold the paperwork and keep it in the car. Then there will never be a question as to what the warranty is because it will be in your car. This includes every repair or maintenance item even down to things such as your oil changes.
Cowboy_Mafia
United States of AmericaRipped Off or Lack of Customer Service?
#5Consumer Comment
Thu, October 06, 2011
Maybe I'm confused, but a lack of customer service is not the same as being ripped off as you claim. They would have needed to perform some work for one to be able to claim of being ripped off. If you were so upset, maybe you should have called back and asked for the Service Manager. Things do fall between the cracks. It's costs businesses alot more to capture new business than repeat business. That's a fact!
Rozblue75
Oklahoma,United States of America
Oops....
#5Author of original report
Mon, September 26, 2011
To clarify what I said.. A few years ago I did have a brake job completed. This month (Sept, 2011), is when I called them. Nothing done.
Dave
USAI can't understand
#5Consumer Comment
Mon, September 26, 2011
I can't understand why I sometime waste time reading some post and then waste more time typing a reply. This is one of those...
You type A ROR about something that happened "a few years ago" and didn't have anything done by the company you wrote about and say they are a rip off.
No rip off here