Complaint Review: Jimmy Jazz Clothing

I placed an order with this company on March 23rd. The website says that it takes 1-3 business days to process the order, yet when I contacted them 5 days later (via LiveChat) I got the run around on when this would be shipped and had to rephrase my question at least 4 times before I got an answer from the representative. She said that it would be shipped by 8am the following morning. I was a little irritated that it was taking so long just to leave their warehouse but decided to let it slide. 2 days later I received an email saying that one of the items that I had ordered was unavailable and that I would be receiving a credit for this item (which I still have not received) about 10 minutes later I finally received my tracking number which gave me the impression that since they weren't able to supply all the items that I had ordered they shipped it then as quickly as possible to prevent me being able to cancel the order.

I FINALLY receive my order on April 8th and the jacket that I had ordered was damaged. GREAT! I contacted them again via LiveChat and was told that they could give me 10% off or I could return the item and hope that they had another one available. I told her that I would keep the item if I could receive more of a credit than that, but that 10% was not enough for me to keep a white sleeved jacket that had spots up and down both arms. She said that if I sent pictures then I would receive 10% plus a refund on my shipping amount. I decided to settle for that rather than deal with returning the item. I emailed pictures of the marks on the jacket and was told that someone would contact me about this within 20 minutes of receiving the pictures. (Shocker... no one called)

I called today April 9th and was told that the last person that I had spoken with was not in today (which seems to be a common answer with them judging by reviews) and was told that I could only receive 10% and $5 off my shipping since not everything in the package was damaged. I tried to be patient with the customer service rep, I have worked for an online company before so didn't want to be rude, but after she raised her voice at me on the phone I told her to go ahead and send me the shipping label since I would most definitely be returning the item... and I think it goes without saying that I WILL NOT EVER order from this company again.