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  • Report:  #1400220

Complaint Review: Jin-Ja

Jin-Ja Jin-ja Rueben Canada InterprisesPo box 21818Philadelphia, PennsylvaniaUSAPhone: 215-690-1470 Web:Category: Alternative Health This company will not honor any cancellations of the subscription what so ever. You can call and email and no one will answer you call. Philadelphia, Pennsylvania

  • Reported By:
    Khandi — Stone Mountain Georgia USA
  • Submitted:
    Fri, September 15, 2017
  • Updated:
    Mon, September 18, 2017
*REBUTTAL Owner of company: Refund was issued already and email sent 2 days before the customer filed this report

You will be tricked into a monthly subscription.  There is no mention of this in the free trial offer that they have plasterd all over facebook!  If you order on line from this company you will not be informed of the subscripiton service.  They will not email you or answer you emails or calls.  

1 Updates & Rebuttals

reuben.c

Philadelphia,
Pennsylvania,
USA

Refund was issued already and email sent 2 days before the customer filed this report

#2REBUTTAL Owner of company

Mon, September 18, 2017

We recieved this customer's request and issued a refund and sent an email to inform the customer on 9/15.

 

Here is the content of the email sent to this customer on 9/15:

replied 3 days ago (Sat, 16 Sep at 12:26 AM)

Replied to : kingnkhandi@gmail.com
 
 
 
Hi
 
 
 
 Thank you for trying JIN+JA!   Now you can get all your healthy superfoods in one glass with no shopping, no blending, no juicing, and no cleanup- 30 Servings per bottle for a full 30 Day Supply, Non-GMO, Gluten-Free, Soy Free, Vegan. Please take a look at our JIN+JA Greens https://www.drinkjinja.com/collections/jin-ja/products/jin-ja-super-greens
 
The subscription has been cancelled for the account registered to Kingnkhandi@gmail.com. The refund of  $52 was applied and returned to card used to make purchase given that the package has not been shipped.  This will reflect on your statement within the next 10 days
 
 
Please continue to purchase our products at your convenience using discount code: THANKS10 on your next order to experience high energy, healthy weight loss and pain free living. You deserve it!  http://www.drinkjinja.com/pages/tvs-doctors-recommend-jin-ja-to-boost-your-metabolism
 
Thanks for your support. 
 
Have a Deliciously Powerful Day!
www.drinkjinja.com
Join us on Facebook for exclusive promotions, recipes and more!
 
 
The customer opt-ed in to a monthly subscription program and it is clearly stated on the page that they agreed to the 14 day trial before the subscription began.
 
here is the language of the offer:
 
As a special one-time offer, you can get 2 additional bottles of Jin+Ja shipped to you for just $1. After 14 days, you'll be automatically enrolled in our monthly health program - cancel at any time by contacting us at creator@drinkjinja.com.

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