JM Bullion failing to ship product after receiving payment and failing to return my money in a timely manner Dallas, TX Internet
I made a purchase from JM Bullion and agreed to send them a check, which I did the next day, and I waited and waited and after ten days they called to say that there had not received a check and I explained that I had sent one. We agreed to cancel the order, but they did an electronic check for another order, which I received my product, no problem. A few days later, JM Bullion mysteriously found my missing check, which they did cash. I called and requested my money back, as they had no right to it, and they said they would - but it took over two weeks.
I placed another larger order with them. After cashing my check on June 5th, I received notice that my product would ship on June 12th (they claim that have to wait 4-5 days after cashing a check to make sure it does not bounce, which is understandable). On June 15th I called JM Bullion as I had not heard that it had shipped as promised. I was informed that it would now ship on the June 20th. Eventually I did receive my product, however, buyers should be aware that JM Bullion wants their money immediately, but is in NO hurry to send you refunds or product.
2 Updates & Rebuttals
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#3Author of original report
Mon, June 26, 2017
I did report the problem, with no answer. MY answer is simple - I just deal with others.
JM Bullion
Dallas,Texas,
USA
Our Apologies
#3UPDATE Employee
Mon, June 26, 2017
I'm sorry to hear of the hassle you experienced with us. Those shipping delays are unacceptable and it is not how we do business. Without having your order information it's difficult to speak to the specific situation, but if you contact our support department and ask to speak with the manager we'd be happy to discuss your specific situation and attempt to make this right.
I can speak to the first situation with the check, We process thousands of checks a day and unfortunately do not have a way of preventing a deposit when USPS drops off any specific check. We advise customers to put a stop payment on their checks when it is lost in the mail to protect themselves from this. When that does not occur we refund the check, but we must wait for the check to clear, just like we do before shipping an order. I understand this results in a hassle though, and apologize that you had to wait.