JM Bullion No response to a complaint about the quality of a product Dallas, Texas Internet
SI have made five purchase with JM Bullion. Four of the five were excellent. My purchase of a 31 coin set of American Silver Eagles leaves much to be desired. The coins were "stabbed" with a NGC grading certification of MS69. The coins appear to be that quality. The NGC cert. has a marred appearance. The upper right hand corner of the cert. had a label or sticker that was peeled off leaving a questionable scar that indicates (to me) that the seller was attempting to hide something from the buyer (me). A chat session with a "Jessica" was positive. Two emails to JM Bullion have had NO response. Of my five purchases with JM, my purchase of a 31 coin set of U.S Silver Eagles is disappointing and JM cares less about customer satisfaction as evidenced by their "NO RESPONSE" to a multi $K customer.
Ed Luedtke
"Skipper"
edzelx@yahoo.com
2 Updates & Rebuttals
J M Bullion Quality Issue
#3Author of original report
Thu, March 24, 2016
My issue with J M Bullion has been resolved to my satisfaction. Apparently my emails to them were somehow misdirected in their facility and were therefore unanswered. All is now well with our customer/seller relationship. JM "bent over backwards" to resolve the issue with my purchase. I will continue to do business with J M, and certainly give them a FIVE STAR rating as an Internet company to trade in precious metals
Kathy
Dallas,Texas,
USA
JM Bullion
#3UPDATE Employee
Tue, March 22, 2016
Dear Mr. Luedtke: Thank you for your feedback. We apologize that your emails were misdirected in our system. Our Return/Claims Manager has reached out to you today and left you a phone message, also sent an email. We are pleased that you had a positive chat session with Jessica who advised you to send pictures of the product in question for our evaluation. We have not seen any pics sent in yet.
However, our returns/claims department will assist you with any exchange/refund you would prefer at this time. Please also feel free to call in anytime and speak with them direct.
We will stay on this case and make sure you are satisfied.
Best Regards,
JMB