Complaint Review: JMBULLION

Why must it be that AFTER making a purchase I decide to investigate a company? When will I learn? Actually, haven't had too many bad transactions, but every once in a while get one that forces me to try to warn others and save them the hassle. 

I made 2 purchases with JM BULLION. Unfortunately only received ONE. My experience leading up to purchasing showed some signs that this was NOT a company that had it's act together. Briefly, just horrible customer service and a ridiculously BAD telephone system.

What prompts the need for me to warn others is the lack of concern JM Bullion showed after informing them an order had NOT been received. In particular was their misleading system of what needed to be done. They don't lay it all out, instead, tell you to contact Post Office. Then, it can't just be your mail carrier - you must take time out of your day and wait in line at the post office and ONLY a manager or supervisor is sufficient to verify the item was not received. After that, a declaration form must be filled out. Not sure if it needed to be notarized, but I wouldn't doubt it. After that you must head to your local police department and file a police report. Uncertain what's next as a refused.

I tried explaining my address history, no mail has ever been lost in nearly 10 years. Hundreds of packages in that time. You'd think if I was a mail scammer, there might be some history? What was most disappointing was trying to receive some general human compassion instead only received robotic responses. It quickly became evident this company simply does not care about losing one customer, nor the amount of effort customers must go through to find resolution - EVERYTHING is up to YOU.

In the grand scheme of things this was a sub $500 purchase that I never received. I have been collecting nearly 2 months now and with the price of PM's dropping and the amounts I've been receiving from other vendors, the impact on my DCA is minimal. It was just a disappointing lesson in how certain companies couldn't care less about what they put people through and the aftertaste.

I gave them one month and every opportunity to do the right thing, to protect their reputation and GAIN a loyal customer. Instead they chose to make things difficult, place the burden of responsibility entirely on me and jump through hoop after hoop.

I regret having to go through the trouble of writing negative reviews. However, when you tell a company what is going to happen and request to speak with the owner, only to receive the exact same reply as if a robot is communicating; I feel it is my duty to warn others what to expect when something goes wrong dealing with JMB. I hope this review saves at least one individual the hassle - bullion prices are highly competitive - a few searches will result In many other dealers with same products, better prices and much much less hassle.