JockMyFresh JockMyFresh.com Only takes money orders, Billed me $142 for nothing... Internet, Internet
I ordered a pair of shoes online from jockmyfresh.com ( Oct 1st, 2011). After inputting my contact information (name and address), a page popped up informing me that I had to send a money order for $142 before my order could be processed and an address where I was to send the money order.
However, I was never asked to specify my shoe size. And, I ordered one pair of shoes in the amount of $142 with free shipping. I was sent this below email to confirm my payment:
Company: SOLESHOPPER
Order Number: 10.174.5.138-132C2350B1D-308A2B60-6BA6D387
Card Type: Visa
Card Number: (Visa) ....9798
Subtotal: 141.54
Tax: 0.00
Shipping: 0.00
Total: 141.54
But i still didn't receive nothing yet..!!! I sent the company a 100 email through their online support email, nothing all of the above....I never received a response...
1 Updates & Rebuttals
rich@jockmyfresh
Atlanta,Georgia,
United States of America
Assistance
#2UPDATE Employee
Fri, December 09, 2011
Hi,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.