Complaint Review: Joe Cooper Ford Tulsa

I purchased a new F150 from Joe Cooper Ford in Tulsa Nov. 2011.  I made a deal on my trade, finance rate, rebate amounts etc.  They typed up my paperwork and sent me on my way.  AFter owning the truck for almost 30 days I got a call from the lien holder on my trade in stating they had not paid it off.  I called the F&I guy several times and the General Manager Kip Karnes twice.  Finally I get a call from the Finance dept. stating I had to come back and re-do my paperwork that one of my rebates no longer applied. 

I already insured the truck, bought accessories etc. and could not believe they expected me to come back in and pay $1500 more for my truck that I had already done the deal on previously.  I met the General Manager at the lot Kip Karnes who stated they just discovered the issue and they could nothing about it unless I paid the additional $1500.  I got my trade back and a copy of the Paper work.  I drove to Bill Knight Ford showed them my copy. 

They said all rebates applied and that I was approved for the interest rate through Ford Motor Company.  They sold me a more expensive truck for the same deal and finalized it that evening.  I was furious, I had to hurry and make an additional payment on my trade that they held for 30 days.  When I made the deal the F&I guy was furious that I did not buy the extended warranty or GAP.  I know this is why they held my paperwork.  They should have their doors closed for this type of conduct. Beware as I have had several people tell me they were called back to renegoitate after leaving with their vehichles.