Complaint Review: CINGULAR WIRELESS

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Seems everyone is missing the first 2 sentences of the first 2 paragraphs in the original post.

"Before I sign the contract if mr. Disessa, I ask about the returning police, and we agree if the phone does not work in my place i have a right to return the phone. My contract say that I can return in 30 days with out a early termination fee."

"I went back 4 days after, talk to mr. Disessa and he give me a different phone to try. I try for a couple weeks and didn't work.

So, if Mr. Disessa is the "sales rep" and indeed did inform the customer of this, then there is no libel or slander. Clearly, this customer was dealing with Mr. Disessa. It has absolutely nothing to do with the owner of Wireless Unlimited. The owner did not tell the customer this, Mr. Disessa allegedly did.

HI,

I am a former Cingular Wireless sales rep from a different agent within Massachusetts. I will tell you that both Joe and the customer were wrong in what they did.

First Joe, as a sales rep it is you responsibility to inform the customer of any changes in policy that your agent does differently than Cingular corporate, (ie that 14 day return policy which is bs, and a "rip off" cingular has a 30 day return policy) the sign on the store still says CINGULAR not "Wireless Unlimited" right? So how would the customer know they are buying a product from "Wireless Unlimited"? Simple answer is it is the sales rep's responsibility to let the customer know that and inform of anything they might do differently than Cingular Corporate.

Joe is however correct in the defimation of character arguement. Customer, I know you're pissed off but more than half the blame should be placed on the agent that the rep works for, and using his name rather than "the sales rep" would be textbook defimation of character (and makes you lose credibility with the readers). If they want to be shady and change Cingular's return policy to whatever they want because they are an agent, to hell with them. Next time you want to buy a cell phone (from any provider)simply ask 2 questions to the sales rep. Are you a corporate location? if no, what's different about your location? if they say nothing, walk out of the store. there are many differences and the truely honest reps would tell you.

First of all Joseph worked for an authorized agent called Wireless Unlimmitted, there return policy as of August 2005 changed from 30 days to 14 days, it said it right on the reciept. Joey was the top sales person in the company he new is stuff and was the best at what he did. For this customer Joey had no say in the matter he called his boss Mark Vincillete and he said there was nothing we could do. He could still shutt off his service with cingular within 30 days and not get a early term fee. He just wouldnt be compensated for his phone. I dont understand why you are attacking the employee, he doesnt own the company nor does he make the rules he just follows them.


Joey was a great salesman and he had faithful customers that would travel miles just to go see him. It sounds like this man just didnt pay his bill. I know if i didnt owe any money i would be on the phone till they credited me.

HI,
I have Cingular as my cell carrier and have issues EVERY MONTH!

The problems are tremendous and never stop.
i gave up on customer service and went right to the TOP!

YES TO GET RESULTS escalate to the top.
I call the Cingular HQ 404-236-6000 and INSIST on speaking with the CEO Stan Sigman. Of coarse I never reach him BUT I do get results from a corporate escalation team.

After my conversation with them I follow up with a email to Stan and this gets me my results every time.

Also, I stress the time I've spent on the phone and STRESS over and over that every time I have to call cusotmer service and explain the mistakes I'ma consultant and should be billing them $300 and hour for my services, hence I request to have my entire bill zero'd out. which they usually do.

One last comment, when your on the phone with customer service DOCUMENT the entire call and make sure you get the reps ID and a exact time frame they will call you back in.
That way there is NO disputing the work you have spent to FIX Cingular's problems!

Sincerely,
Pissed off Cingular customer!

I at no time during my post say that I am an employee of Cingular. My comment was meant to bring attention to the fact that it was not proper of you to send such a degrading rebuttal to this upset customer's report. It doesn't matter if this had been a customer of JimBo's Taxidermy, he was upset about the way you specifically treated him and misled him but you could not even simply apologize to your customer. I hope that your new job is not customer facing. I believe a pie tasting factory would work out well for you.

April,

just for your own knowlege i havn't worked for Cingular in quite some time so as far as me getting fired .....NICE TRY !!!!!!! Im sure you have hade your share of dis-satified customers and you did all you could for them but still they where not satisfied. So before you sit there without knowing all i have done for my customer you shouldn't judge my charector. As far as me just caring about my commission with my customers you couldn't be more wrong. But if it makes you feel good to say that then hey it all on you. You must be the best Cingular salesman out there and you have never had an angry customer. Good 4U

This is to the agent that responded to this customer's report. How can you not blame yourself for this customer being misinformed or not understanding your return policy thoroughly?

As an agent, it is your responsibility that your customer understands each and every aspect of his rate plan, bill, features, cost associated with all of these and especially the return policy. I mean come on now, obviously your one and only priority here is the commission you receive when you sell service thru whatever carrier it may be right? O

bviously according to your rebuttal you could care less whether the customer was well informed about the terms and conditions of his service. Someone needs to quickly inform Cingular of the poor service you are providing your customers and especially theirs.

To the original poster, my suggestion to you is to contact Cingular, make them aware of your situation also make them aware of this rebuttal that the agent has posted on this website and they will be able to see that you were sold service by an incompetent agent who needs to be reported asap. You are going to get much further with Cingular than you will get with this moron. You have his name, you have the authorized dealer he works for, I think it's time for someone to be looking for a new job.

To the person responsible, I couldn't beleive the things you said about me. I feel like i have been done wrong and i shouldn't have to explain myself but if i don't then my voice will never be heard.
For starters when you purchased your Cingular phones you purchased them from Wireless Unlimited not from a Corporate Cingular Wireless store. There for the return policy is different from Cingulars return policy. Its your fault for not reading the policy before you purchased the equiptment you should have done a better job as a consumer. I didn't do anything wrong i was just doing my job. You should be angry at Wireless Unlimited, not me. I feel insulted. This is a perfect case of defamation of character. You should never of posted my name and when i find who you are i will take legal action.

Joe Disessa