Complaint Review: John Britt

If you plan to do business with John Britt you better learn about Form 514 (also known as the Complaint Form), which you can obtain from the Nevada Real State Division at www.red.state.nv.us/compliance.htm. Britt's business practices are downright unlawful. Also, you better keep a good detailed record of all interactions with John Britt and Britt management group (which luckily we did), since you may have to take them to court. My husband and... read more I are both Registered Nurses. My son is 4 years old. My baby girl is 1 year old. We suffered a horrible rodent infestation. There was a hole in the wall (made by the mice) behind the dishwasher. There was rodent urine and feces all over our eating utensils, under the kitchen sink/drawers, on the kitchen floor, in the living room, my children's toys, and my daughter's feeding booster chair (we have pictures of everything). The house was uninhabitable. We attempted to fix the Habitability of the house by stuffing steel wool in the hole; we purchase several mouse traps and rat poison (we had dead rodents everywhere). Our attempts were unsuccessful and the infestation continued. So we contacted Britt Management Group several times (by phone, emails, and finally certified mail) asking for the rodent infestation to be addressed as soon as possible by a pest control specialist. Nothing happened. We again contacted Britt management group detailing concerns regarding the Habitability of the home, and urging Britt Management Group to accelerate its obligations (by law) and requiring a prompt solution to the mice infestation. Britt Management Group did not attempt to remedy the failures, and did not fulfill its obligation to correct the uninhabitable condition of the residence within 14 days of receiving the written notice (this is very important by law). Then, as authorized by law we terminated the lease (letter sent by certified mail), and even gave them a 30-day notice (not required by law). The response (only one I got from them) of John Britt to the 30-day notice letter was dissatisfactory. In the letter John Britt said that it was our problem because the house had no mice in it before we moved in. Also, John Britt suggested that the rodent infestation was our fault (by a deliberate or negligent act or omission); even though we clearly explained several times that there was a hole in the wall (made by the mice) behind the dishwasher. John Britt Finished by saying that "I will hold you responsible to the terms of the lease dated May 20, 2011 for the home at 2204 Big Trail Cir., Reno, NV 89521". We moved out of the house. We had the carpet professionally cleaned (per lease), but John Britt hired and charged us for a professional emergency carpet cleaning service (I do not know why). We had normal holes in the walls (due to picture frames) covered and painted over. He inspected every inch of the walls (I have video) and even though no frame was hung in that particular wall, in the video John Britt declares that "a hole was incorrectly filled in here (in the video you cannot see a thing on the wall). I am gonna have to charge you for that". Mind you that we were conscious tenants (after dealing with John Britt we decided to buy a house so as to never again deal with unscrupulous people like John Britt). John Britt charged us for water/electricity/sewer/garbage and rent until the time that the property was rented again (against the law in this case). John Britt charged us for a leak and dead plants/trees, even though we contacted him several times to no avail regarding this (we had $200 water bills). According to John Britt and Britt management group all of our security deposit ($1895) was used and we own him money (can you believe this guy?). That is why we are taking him to court, filing a complaint against his license with the Nevada Real Estate Division, filing an ethics complaint with The National Association of Residential Property Managers (NARPM).