John Deere I purchased a JD push mower from Lowes a couple of years ago. The deck is rusting apart. I contactted them and they told me to take it to one of their service centers, Central Equipment of Hammonton, NJ. They allegedly sent pictures of the rust to a representative. After not hearing back for 2 weeks, I called and was told that my claim was denied. I was also told I could not speak to the representative because they will not speak to customers! I picked up my mower and wrote a letter to the President, Samuel Allen. It appears that he has created the culture of rudeness and unprofessionalism from the top on down. He has not responded to my request to discuss the issue. I stated I was not looking for a new mower, just the deck and I would install it myself. I am utilizing every means of social media to alert consumers to avoid going throught he same issues I've had with overpriced, poorly constructed and of poor quality products! Moline, Illinois Nationwide
I purchased a John Deere push mower for $400.00 a couple of years ago. The mower is kept in ashed and not eposed to the elements. Further It is washed and wiped down after every use and all maintenace is done at recommended intervals. The mower deck is rustiing badly , with large areas of paint flaking off. I contacted John Deere HQ and was advised to take it to a local authorized service center, Central Equipment of Hammonton. I took it there where they kept it . I was told they would be taking photos of the unit and forwarding them to a John Deere representative for review.
I waited and never heard back so I followed up after 2 weeks. Central Equipment told me that my claim was rejected and to come pick up the mower. I asked for the name and number of the representative and was told their policy is that no one speaks directly to customers and the issue was closed! Central Equipment of Hammonton ws rude and unprofessional. I followed up with a letter to the President of John Deere, Samuel Allen. He apparently has fostered this culture of disregard for its' customers as he has not responded to my issue.