Complaint Review: John Holbert

We put a $355,000 contract on a New Construction Home that was just a few tasks away from being move-in ready. B & H Construction/Rohoss - John Holbert, was the builder and the home was located in the subdivision, Bentwater,  in Montgomery County, Texas.

We hired our own inspector to complete a home inspection report for us. The inspector noted the attic door and kitchen trash can cabinet were both installed incorrectly, causing both items to not be functional. The attic door was backwards, incredibly hard to open and close, the ladder could not fold completely out due to it running up against the door frame, & if you were shorter than 5’5”, you could not even reach the ladder. The kitchen trash can cabinet was installed upside down, instead of opening the cabinet and seeing a cubby to place a trash can inside of, all you seen was the bottom of the cubby.

Numerous times John would claim these things were fixed and after showing up to verify each time, we would discover nothing had been done. When we would bring up that these things still had not been fixed, we would be reminded this wasn’t a custom built home. As if having cabinets installed right side up and a attic door that actually works is something you only get if the home is “custom”.



Eventually he did ATTEMPT to “fix it”,  and instead of having both items taken out and installed correctly, he shaved off part of the ladder until it would clear the door frame carefully by half an inch and cut the smallest sloppiest hole in the cubby and said to just hang a trash can from the hole. It looks like a child, using a jig saw for the first time, attempted to cut out a rectangle.

We also discovered the sprinklers were installed 4ft past the property line. We were told two different times it had been fixed, after showing up both times to verify, we discovered they were still in the same spot. On closing day the house was a mess. Dirty Handprints all over the outside of the house, red clay and dirt all over the house, sidewalk, front porch, and back patio. There was debris still on the floors inside and outside as well as red clay in the carpets. When we asked if they were going to clean the house and pressure wash outside, the builder refused and said he was finished.

It was negotiated in our contract that he pay for and install blinds. We kept being told different install dates and nothing was ever installed. A week before closing we finally told him he needed to give us a paid receipt for blinds before closing and we will schedule the install ourselves. He consistently kept saying he would send us the receipt. Fast forward to closing day, we were still asking for the blinds paid receipt and kept hearing they would send it. After waiting at the closing table for over an hour, we finally left and sent a message saying we would not sign until he provided a paid receipt, 45min later he sends it. We call the company to verify and we were notified that the order was just placed, shortly after we said we were not going to sign until we had proof he actually bought blinds.

I 100% believe his intentions were to never purchase or install these blinds and hoping we would just sign on the home before we discovered his plan. This was by far the worst experience. He is the most unethical builder I have ever met. He knew if we didn’t close on this home in time, we would be homeless. I 100% feel that he took full advantage of our situation and put in no effort to provide the quality we were paying for.