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  • Report:  #1518350

Complaint Review: John Moore Services

John Moore Services Evaluation of air conditioning system Houston Texas

  • Reported By:
    Jay — Spring Texas United States
  • Submitted:
    Thu, May 12, 2022
  • Updated:
    Fri, May 13, 2022

John Moore Services came to my home 5/11/2022 to diagnose and evaluate problem with A/C system not working.

Their technician advised the fan motor was not working and would have to be replaced before they could diagnose the condenser at a cost of $1300 to $1500. He further said of course you run the risk of the compressor being found bad once the fan was working thus losing the $1300 to $1500 just spent on the fan.

He recommended replacing the whole condenser at a cost of $8600 but also recommended replacing the coil in the attic for an additional $3000 to $4000. I initially agreed but had second thoughts later in day and cancelled. 

This morning I had another company come out and they performed their diagnostic tests and found a blown capacitor which they replaced in under an hour for $341. Air conditioning blowing cool and working well.

I would not recommend John Moore for such work to anybody. Always get a second opinion! I think John Moore was dishonest in their evaluation of my A/C SYSTEM. Not happy with John Moore needless to say. I guess all those TV commercials cost a lot of money.

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